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1.
Customer success : how innovative companies are reducing churn and growing recurring revenue
Customer success : how innovative companies are reducing churn and growing recurring revenue
by
Mehta, Nick, 1977- author.
https://go.oreilly.com/library-access/library/view/-/9781119167969/?ar
https://learning.oreilly.com/library/view/~/9781119167969/?ar
https://learning.oreilly.com/library/view/~/9781119167969
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2.
Competing for customers : why delivering business outcomes is critical in the customer first revolution
Competing for customers : why delivering business outcomes is critical in the customer first revolution
by
Dasteel, Jeb, author.
https://learning.oreilly.com/library/view/~/9780134173153
https://go.oreilly.com/library-access/library/view/-/9780134173153/?ar
https://learning.oreilly.com/library/view/~/9780134173153/?ar
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Subject: Service à la clientèle.
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