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Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión
Title:
Implementación de calidad de servicio basada en ISO/IEC 20000 : una guía de gestión
Author:
Kunas, Michael.
ISBN:
9781849283540

9781849283533
Personal Author:
Kunas, Michael.
Publication Information:
Ely, Cambridgeshire, U.K. : IT Governance Pub., 2012.
Physical Description:
1 online resource (1 volume) : illustrations
Local Note:
O'Reilly
Subject Term:
Computer service industry -- Management -- Standards.

Customer services -- Management -- Standards.

Information technology -- Management -- Standards.

Services informatiques -- Gestion -- Normes.

Service à la clientèle -- Gestion -- Normes.

COMPUTERS -- General.

Information technology -- Management -- Standards. (OCoLC)fst01940948
Electronic Access:
https://go.oreilly.com/library-access/library/view/-/9781849283557/?ar
https://learning.oreilly.com/library/view/~/9781849283557/?ar
Holds: Copies:

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