The statue that didn't look right -- The theory of thin slices : how a little bit of knowledge goes a long way -- The locked door : the secret life of snap decisions -- The Warren Harding error : why we fall for tall, dark, and handsome men -- Paul Van Riper's big victory : creating structure for spontaneity -- Kenna's dilemma : the right-and wrong-way to ask people what they want -- Seven seconds in the Bronx : the delicate art of mind-reading -- Conclusion: listening with your eyes : the lessons of blink.