Health care systems : issues of chronic care and systems integration / Jennie Jacobs Kronenfeld -- The effects of care management effectiveness and practice autonomy on physicians' practice and career satisfaction / Thomas T. H. Wan, Yen Ju Lin and Bill B. L. Wang -- Public support for rural health care : federal programs and local hospital subsidies / Mary K. Zimmerman and Rodney McAdams -- Too poor to get sick? : the implications of place, race and costs on the health care experiences of residents in poor urban neighborhoods / Sandra L. Barnes -- Changing health care experiences and perspectives of older adults : comparisons of HMO and fee-for-services enrollees / Eva Kahana ... [et al.] -- The formulary, physician and pharmacist : managing and delivering outpatient drug benefits / Maurice Penner, Susan J. Penner and William Keck -- Older person's expectations and satisfaction with home care : theoretical origins and uncharted realms / Eileen J. Porter -- The effects of race and gender on predicting in-home and community-based service use by older Americans / Man Wai A. Lun -- Service system integration : panacea for chronic care populations? / Teresa L. Scheid -- Sense of coherence and mental health service utilization : the case of family caregivers of community-dwelling cognitively-impaired seniors / Neale R. Chumbler ... [et al.] -- The emergence of self-managed attendat services in Ontario : direct funding pilot project -- an independent living model for Canadians requiring attendat services / Karen Yoshida ... [et al.] -- Who crashes onto dialysis? : health determinants of patients who are late referred to chronic renal care in Canada / Nancy Blythe and Cecilia Benoit -- Who advocates for patients when health care systems fail? : ensuring access to essential medicines in South Africa (and the U.S.) / Melanie E. Campbell and Peri J. Ballantyne -- At first you will not succeed : negotiating for care in the context of health reform / Ivy Lynn Bourgeault ... [et al].