Challenges of managing information quality in service organizations
Title:
Challenges of managing information quality in service organizations
Author:
Al-Hakim, Latif, 1946-
ISBN:
9781599044224
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2007.
Physical Description:
electronic texts (xxiv, 319 p. : ill.) : digital files.
Contents:
Galaxy's Data Quality Program -- Information Quality Function Deployment -- Customer Investigation Process at Credit Suisse -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Assessing Mass Consumer Information Quality Requirements Using Conjoint Analysis -- Information Quality -- Management of Data Streams for Large-Scale Data Mining -- Metadata Quality Problems in Federated Collections -- Analyzing Information Quality in Virtual Networks of the Services Sector with Qualitative Interview Data -- Qualtiy Measures and the Information Consumer -- DQ Options -- Purpose-Focused View of Information Quality.
Abstract:
"Incorrect and misleading information associated with an enterprise's production and service jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. This book provides insight and support for academic professionals as well as for practitioners concerned with the management of information"--Provided by publisher.
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59904-420-0