Citizens and E-government evaluating policy and management
Title:
Citizens and E-government evaluating policy and management
Author:
Reddick, Christopher G.
ISBN:
9781615209323
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2010.
Physical Description:
electronic texts (448 p. : ill.) : digital files.
Contents:
Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government / Paul Jaeger, John Bertot -- A User-Centric Approach in E-Government Policies / Pieter Verdegem, Laurence Hauttekeete -- Evaluating the Impact of E-government on Citizens / Tong-yi Huang, Chung-pin Lee -- Effectiveness of E-government in Delivering Services / Ronnie Park -- An Evaluation Framework for E-Government Projects / Panos Fitsilis, Leonidas Anthopoulos, Vassilis Gerogiannis -- Images of Citizenship / Michael Jensen -- Innovation in Democratic E-Governance / Ari-Veikko Anttiroiko -- Reducing the Administrative Burden by Online Information and Referral Services / Josep Lluis de la Rosa ... [et al.] -- Transparency and E-government in developing countries / Maria Pérez, Manuel Bolívar, Antonio Hernández -- Human Factors in Implementing E-Government in Developing Countries / Marvine Hamner, Doaa Taha, Salah Brahimi -- E-Government, Security, and Cyber-privacy / Ross Wolf, Ronnie Korosec -- Considering the Role of E-government in Cybercrime Awareness and Prevention / J. Miller, George Higgins, Kristina Lopez -- Citizen Centric or Government Centric? / Ruth Halperin, James Backhouse -- Citizens and Service Channels / Willem Pieterson -- Comparing Citizens' Use of e-Government to Alternative Service Channels / Christopher Reddick -- Social Tagging to Search and Recommend Government Information / Janice Warner, Soon Chun -- Engaging Citizens on the Internet / Mark Cassell, John Hoornbeek --
Assessing e-Government Services / Maniam Kaliannan, Murali Raman, Magiswary Dorasamy -- Factors Influencing Intention to Use e-Government Services Among Citizens in Malaysia / Ooh Lean ... [et al.] -- Assessing China's E-government and Its Impact on Government and Citizen Relationship / Xia Lollar -- Exploring Citizens' Visions of 2020 E-government in Taiwan / Lung-Teng Hu, Don-Yun Chen, Kuan-Chiu Tseng -- Evaluation of E-government Services / Shang-Ching Yeh, Pin-Yu Chu -- Engaging Citizens Through Local e-Government / Peter Shackleton -- Community Policing in India / Sudha Arlikatti, David Wachira, Sarah Gregory.
Abstract:
E-government research has flourished as a way of disseminating information and providing services to citizens ever since the popularization of the internet. Although there have been tremendous advancements in the world of e-government, critical evaluations on the effectiveness of such methods have yet to be determined. This book examines the role that citizens play in the development of electronic government or e-government, specifically focusing on the impact of e-government and citizens while exploring issues of policy and management. It focuses not only on the adoption of e-government and its impact on citizens, but also on the effectiveness of this technology as a way of improving citizen access and engagement with their government.
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Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-61520-931-6