Business process improvement through e-collaboration knowledge sharing through the use of virtual groups
Title:
Business process improvement through e-collaboration knowledge sharing through the use of virtual groups
Author:
Kock, Ned F., 1964-
ISBN:
9781591403593
Personal Author:
Publication Information:
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), c2005.
Physical Description:
electronic texts (xvii, 283 p. : ill.) : digital files.
Contents:
1. Introduction -- 2. Some History -- 3. What is a Business Process? -- 4. Data, Information and Knowledge -- 5. Business Process Improvement and Knowledge Sharing -- 6. The Effects of E-Collaboration Technologies on Groups -- 7. The E-Collaboration Paradox -- 8. Successful Business Process Improvement through E-Collaboration -- 9. Some Realistic Recommendations for Organizations -- 10. Using MetaProi to Improve Business Processes -- 11. A Close Look at Twelve Business Process Improvement Groups -- Appendix: Statistics for Those Who Hate Statistics -- References -- Glossary -- About the Author -- Index.
Abstract:
"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.
Added Corporate Author:
Electronic Access:
Chapter PDFs via platform: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/978-1-59140-357-9