Cover -- Title -- Copyright -- Dedication -- CONTENTS -- ACKNOWLEDGMENTS -- INTRODUCTION -- PART I -- CHAPTER ONE: The End of Bureaucracy? -- Bureaucracy and the Market -- Deprofessionalization and Politicization -- CHAPTER TWO: Beyond Weber? -- The Dominance of the State -- Bureaucracy and the Market -- Bureaucracy and Capitalism -- Bureaucracy and Democracy -- Bureaucracy and Political Development -- CHAPTER THREE: New Conceptions of Bureaucracy, Democracy, and Citizenship -- An American Revolution -- Beyond Cost-Cutting: NPM -- Bureaucratic Reform and the Public Interest -- From Citizen to Customer -- A Nation of Free-Riders -- Statist Minimalism and Politics -- PART II -- CHAPTER FOUR: Popular Dissatisfaction and Administrative Reform -- Popular Support for Government Involvement -- Popular Distrust of Government -- Bureaucracies and Distrust -- Conclusion -- CHAPTER FIVE: Universalistic Reforms -- An American Blueprint -- Privatization -- Decentralization -- Reduction in State Employment -- Conclusion -- CHAPTER SIX: Emulating the Private Sector -- The Rhetoric and Reality of New Public Management -- An Ideal Administration? -- Government Strategies of Reform -- The Politics of Reform -- Kinds of Business-Emulating Reform -- CHAPTER SEVEN: The Reluctant Reformers: Japan and France -- Japan -- France -- PART III -- CHAPTER EIGHT: Deprofessionalization: The Decline of the Civil Service Career -- The Nature of Administrative Reform -- Decline of a Career -- Japan -- United States -- France -- Distrust of Public Servants -- CHAPTER NINE: Deprofessionalization: The Process of Politicization -- Reassertion of Politics -- NPM and Politicization -- Politicization: A Rationalist Perspective -- United States -- France -- CHAPTER TEN: The End of the Nonpolitical Bureaucracy -- Responsiveness.

Governance Today and Democracy Tomorrow -- Ending a Monopoly -- Japan -- Britain -- Germany -- Spain -- CHAPTER ELEVEN: Constructing a Bureaucratic Apparatus in East-Central Europe -- Reform and Stability -- Undoing the State: Privatization and Devolution -- Building a Professional Bureaucracy -- Reforming Ancien Régime Bureaucracies -- The GDR and a Reunified Germany -- Establishing a Civil Service -- Conclusion: Bureaucracy in the Transition Phase -- CHAPTER TWELVE: The Politics of Bureaucratic Reform -- Mass Democracy and Government Reform -- Bureaucracy and Alienation -- Reforming Society or Reforming Bureaucracy? -- Reforms and the Public Interest -- The Future of Bureaucracy -- INDEX.