Cover -- Title Page -- Copyright -- Contents -- Foreword -- Preface -- Acknowledgments -- Chapter 1 The Need for Measurement in a Changing Environment -- Analytics Give Companies a Competitive Edge -- Everybody's Doing It -- Transcending Borders -- Slim Down, Do More -- Everybody Wins -- Changing Workforce -- Who's Working Today? -- Baby Boomers -- Generation X -- Millennials -- Generation Z -- How Are Employers Responding to Generation Z? -- The Boomers Are Still Here -- What about Generation X? -- So Now What? -- Notes -- Chapter 2 What Exactly Is Predictive Analytics, and Why Is It Useful? -- Workforce Planning -- Workforce Optimization -- What Can Analytics Do for You? -- Using Macroeconomic Data at Wells Fargo -- Retention and Recruiting -- Diversity and Inclusion -- Reducing Turnover with Unstructured Data -- Notes -- Chapter 3 The State of Human Capital Analytics -- Profiling the Early Adopters -- Who, What, Where -- What They Measure -- How They Measure -- How They Socialize Findings -- Barriers and Key Enablers to Success -- Notes -- Chapter 4 From Data to Action -- The Continuum of Analytics -- Anecdotes -- Scorecards and Dashboards -- Benchmarks -- Correlations -- Causation -- Predictive Analysis -- Optimization -- Taking Action -- Alignment of Stakeholders -- Alignment to Business Goals -- Designing the Study -- Conducting the Study -- Other Differentiators -- On-the-Job Performance Data -- Results Aren't Self-Reported -- Impact Is Data-Driven and Evidence-Based -- Know Where and How to Improve -- Notes -- Chapter 5 The Big Data Conundrum -- Death by Dashboard -- What to Do -- Descriptive Analysis -- How Much Data Is Big? -- Ethics and Other Considerations -- The Career Perspective -- The New Art of HR -- Big Data: Passing Trend or Here to Stay? -- Notes -- Chapter 6 The Future of Talent Investments -- Tools and Technology.

Talent Acquisition and Management -- Learning Customization -- The Future Workforce -- Notes -- Appendix A 2014 Human Capital Analytics Study (Making Human Capital Analytics Work): October 2014 -- Quick Facts -- Purpose and Overview of the Study -- The Organization, Structure, and Operation of Human Capital Analytics Practice -- Project Selection Types and Use of Analytics -- Maturity, Progress, and Success -- Summary -- Appendix B Driving Talent Development with Data -- Introduction -- Understanding Human Capital Analytics -- The Human Capital Analytics Continuum -- How to Start a Measurement Strategy -- Step 1: Drive Alignment with Business Goals -- Step 2: Establish Business Measures of Success -- Step 3: Guide the Development of Content That's Aligned with Business Needs -- Step 4: Provide In-process Measures for Continuous Improvement -- Step 5: Prove and Improve -- When Human Capital Analytics Pay Off -- Conclusion -- Sources -- Appendix C Training Case Studies -- ACS: Analysis of a Call Center Agent Turnover -- Background -- Goal of Learning Initiatives -- Research Design -- Research Methodology -- Results: Business Impact of Learning -- Does Supervisor Training Improve Agent Retention? -- Chrysler LLC: Sales Consultant Training -- Background -- Learning Intervention -- Business Impact -- Key Findings -- Implications -- Chrysler Academy: Sales Manager Training -- Background -- Learning Intervention -- Measurement Design -- Key Findings -- Optimization -- Implications -- US Bank: Retail Branch Manager Training -- Background -- Learning Intervention: Branch Manager Toolbook Modules -- Measurement Design -- Business Impact -- Key Findings -- Implications -- Sun Microsystems: New Director Training -- Background -- Goals of Learning Initiative -- Research Design -- Hypothesized Model -- Results: Business Impact of Learning -- Key Findings.

Implications -- Implications for Learning Leaders -- Appendix D Leadership Development Case Studies -- National Grid: Foundations of Leadership -- Background -- The Investment -- The Evaluation -- The Impact -- Optimization -- ConAgra Foods: Foundations of Leadership -- Background -- Learning Intervention: Foundations of Leadership -- Measurement Design -- Business Impact -- Implications -- Appendix E Mentoring Case Study -- Sun Microsystems: University Mentoring Program -- Background -- Measurement Design -- Business Impact -- Key Findings -- Implications -- Appendix F Social Learning Case Study -- Sun Learning Services: SUN Learning eXchange (SLX) -- Background -- Intervention: Sun Learning Exchange -- Measurement Design -- Quantitative Analysis -- Business Impact -- Key Findings -- Implications -- Appendix G Performance Management Case Study -- VF Corporation: Measuring the Impact of Performance Management-Maximizing Performance -- Background -- The Study -- Phase One -- Phase Two -- Phase Three -- Conclusion -- Appendix H Words of Wisdom from Human Capital Analytics Practitioners -- About the Author -- Index -- EULA.