Bridging the Soft Skills Gap: How to Teach the Missing Basics to Today's Young Talent -- Contents -- Acknowledgments -- Part One The Soft Skills Gap -- Prologue Meet the Newest New Young Workforce -- Chapter 1 The Soft Skills Gap -- The Soft Skills Gap: Growing Steadily from Gen X to Gen Y to Gen Z -- Something Much Larger Is Going on Here: The Post-Boomer Generational Shift -- Globalization -- Technology -- Institutional Insecurity -- The Information Environment -- Human Diversity -- Gen Zers Are the Ultimate Non-Conformists in an Age of Non-Comformism -- The Soft Skills Gap: The Missing Basics in Today's Young Talent -- 1. Old-Fashioned "Professionalism" -- 2. Old-Fashioned "Critical Thinking" -- 3. Old-Fashioned "Followership" -- Face the Hard Realities of the Soft Skills Gap -- Chapter 2 You Can't Hire Your Way Around the Soft Skills Gap -- Staffing Strategy and Hiring -- Step One -- Step Two -- Step Three -- Step four -- Step Five -- Step Six -- On-Boarding and Up-to-Speed Training -- Performance Management and Talent Development -- Ongoing Training -- The Human Element: What Role Are You Going to Play? -- Become a Teaching Style Manager -- Take It to the Next Level -- Chapter 3 Unlocking the Power of Soft Skills -- Drill Down: The Missing Basics -- Unlocking the Power of Soft Skills -- Unlocking the Power: The Rest of This Book -- Part Two How to Teach the Missing Basics to Today's Young Talent -- Chapter 4 How to Teach the Missing Basics of Professionalism to Today's Young Talent -- How to Teach Self-Evaluation -- Self-Evaluation: Lesson Plan 1-Introduction -- Self-Evaluation: Lesson Plan 2-Evaluating Yourself on Ability, Skill, and Will -- Self-Evaluation: Lesson Plan 3-Evaluating Yourself on Productivity, Quality, and Behavior -- Self-Evaluation: Lesson Plan 4-Evaluating Yourself on the Key Soft Skills Competencies.

Self-Evaluation: Lesson Plan 5-Drill Down on Understanding the Key Soft Skills -- Self-Evaluation: Lesson Plan 6-Explore Your Own Successes with the Key Soft Skills -- How to Teach Personal Responsibility -- Personal Responsibility: Lesson Plan 1-Introduction -- Personal Responsibility: Lesson Plan 2-All the Factors That Are in Your Way -- Personal Responsibility: Lesson Plan 3-Considering the Most Common Factors That Get in the Way at Work -- Personal Responsibility: Lesson Plan 4-Response Power -- How to Teach Positive Attitude -- Positive Attitude: Lesson Plan 1-Considering Theories of How to Be Your Best at Work -- Positive Attitude: Lesson Plan 2-Defining "Good Attitude" Behaviors with Your Team-or Any Individual -- Positive Attitude: Lesson Plan 3-Considering Common Bad Attitudes -- Positive Attitude: Lesson Plan 4-Considering Good Attitude Behaviors -- Positive Attitude: Lesson Plan 5-For Individual Employees Who Need an Attitude Adjustment -- How to Teach Good Work Habits -- Good Work Habits: Lesson Plan 1-Introduction -- Good Work Habits: Lesson Plan 2-Self-Assessment -- Good Work Habits: Lesson Plan 3-Self-Improvement Planning -- Good Work Habits: Lesson Plan 4-Wellness -- Good Work Habits: Lesson Plan 5-Planning a Wellness Initiative -- Good Work Habits: Lesson Plan 6-Self-Presentation -- Good Work Habits: Lesson Plan 7-Using a Time Log to Start Living by a Schedule -- Good Work Habits: Lesson Plan 8-How to Make a Basic Project Plan -- Good Work Habits: Lesson Plan 9-Taking Notes and Making Checklists -- Good Work Habits: Lesson Plan 10-Doing a Time/Motion Study on Yourself -- Good Work Habits: Lesson Plan 11-Spotlight on Follow-Through -- Good Work Habits: Lesson Plan 12-Going the Extra Mile -- How to Teach People Skills -- People Skills: Lesson Plan 1-Interpersonal Communication.

People Skills: Lesson Plan 2-Self-Assessing Interpersonal Communication -- People Skills: Lesson Plan 3-Learning to Use the "People List" -- People Skills: Lesson Plan 4-Putting More Structure into Your Communication -- People Skills: Lesson Plan 5-Putting More Substance into Your Communication -- People Skills: Lesson Plan 6-Preparing for Meetings -- People Skills: Lesson Plan 7-Email Best Practices -- People Skills: Lesson Plan 8-Communicating Remotely -- Chapter 5 How to Teach the Missing Basics of Critical Thinking to Today's Young Talent -- How to Teach Proactive Learning -- Proactive Learning: Lesson Plan 1-Proactive Learning -- Proactive Learning: Lesson Plan 2-Open Mind -- Proactive Learning: Lesson Plan 3-Suspend Judgment, Question Assumptions, and Seek to Learn -- Proactive Learning: Lesson Plan 4-Question Assumptions -- Proactive Learning: Lesson Plan 5-Research -- Proactive Learning: Lesson Plan 6-Study Skills-Building Knowledge -- Proactive Learning: Lesson Plan 7-Practice Skills-Building Skill -- Proactive Learning: Lesson Plan 8-Contemplate Competing Perspectives to Build Wisdom -- How to Teach Problem Solving -- Problem Solving: Lesson Plan 1-Introduction -- Problem Solving: Lesson Plan 2-Preventing or Avoiding Problems Before They Happen -- Problem Solving: Lesson Plan 3-Ready-Made Solutions to Commonly Occurring Problems -- Problem Solving: Lesson Plan 4-Common Denominators and Underlying Principles -- Problem Solving: Lesson Plan 5-Applying the After Action Review Tool -- Problem Solving: Lesson Plan 6-Using the After-Action Review Tool to Learn from Others -- How to Teach Decision Making -- Decision Making: Lesson Plan 1-Introduction -- Decision Making: Lesson Plan 2-Information Analysis: Simple Pros and Cons -- Decision Making: Lesson Plan 3-Cause and Effect: Positive Outcomes.

Decision Making: Lesson Plan 4-Cause and Effect: Negative Outcomes -- Decision Making: Lesson Plan 5-Applying the After-Action Review Tool -- Decision Making: Lesson Plan 6-Using the Decision/Action Tree -- Chapter 6 How to Teach the Missing Basics of Followership to Today's Young Talent -- How to Teach Respect for Context -- Respect for Context: Lesson Plan 1-Introduction -- Respect for Context: Lesson Plan 2-Reading the Structure, Rules, Customs, and Leadership -- Respect for Context: Lesson Plan 3-Where Do You Fit? -- Respect for Context: Lesson Plan 4-How Can You Adapt? -- Respect for Context: Lesson Plan 5-Context-Limiting Factors -- Respect for Context: Lesson Plan 6-Complicated Relationships -- Respect for Context: Lesson Plan 7-Positive Contexts -- Respect for Context: Lesson Plan 8-Negative Contexts -- Respect for Context: Lesson Plan 9-Dealing with People with Bad Attitudes -- Respect for Context: Lesson Plan 10-Dealing with People with Great Attitudes -- How to Teach Good Citizenship -- Good Citizenship: Lesson Plan 1-Introduction -- Good Citizenship: Lesson Plan 2-The "Respect for Others" Model -- Good Citizenship: Lesson Plan 3-The "Best Interests" Model -- Good Citizenship: Lesson Plan 4-The "Civic" Model -- Good Citizenship: Lesson Plan 5-The "Communitarian" Model -- Good Citizenship: Lesson Plan 6-The "Common Sense" Model -- Good Citizenship: Lesson Plan 7-The "Solid Standards" Model -- Good Citizenship: Lesson Plan 8-The "Personal Sacrifice" Model -- Good Citizenship: Lesson Plan 9-The Theodore Roosevelt Model -- Good Citizenship: Lesson Plan 10-Create Your Own Model -- How to Teach Service -- Service: Lesson Plan 1-Introduction -- Service: Lesson Plan 2-Common Myths About "Service" in the Workplace -- Service: Lesson Plan 3-Realities About Service in the Workplace -- Service: Lesson Plan 4-Myths Versus Realities in the Workplace.

Service: Lesson Plan 5-The "Be a Great Employee" Model of Service -- Service: Lesson Plan 6-The "Service" Approach to One-on-Ones Between Managers and Direct Reports -- Service: Lesson Plan 7-The Service Approach to Meeting Attendance and Participation -- Service: Lesson Plan 8-Helping Your Boss Monitor Your Performance -- Service: Lesson Plan 9-Putting Yourself on a Performance Improvement Plan -- How to Teach Teamwork -- Teamwork: Lesson Plan 1-Introduction -- Teamwork: Lesson Plan 2-Defining the Dimensions of Teamwork -- Teamwork: Lesson Plan 3-Your Role in Relation to the Mission -- Teamwork: Lesson Plan 4-Coordinating, Cooperating, and Collaborating with Others -- Teamwork: Lesson Plan 5-Supporting and Celebrating the Success of Others -- Teamwork: Lesson Plan 6-Identifying Your "Go To" People and Building Relationships with Them -- Teamwork: Lesson Plan 7-Becoming a "Go To" Person for Others -- Teamwork: Lesson Plan 8-Using Influence to Get Things Done -- Teamwork: Lesson Plan 9-Consider the Lessons About Teamwork from This U.S. Air Force Special Operations Team -- About the Author -- Index -- EULA.