Contents -- Figures -- Acknowledgments -- CHAPTER 1 An Introduction to Strategic Business Sourcing -- PART I Developing Strategic Business Sources for Operational Functions -- CHAPTER 2 Developing the Strategic Business Source for Production Services -- CHAPTER 3 Developing the Strategic Business Source for Research and Development Services -- CHAPTER 4 Developing the Strategic Business Source for Purchasing Services -- Summary of Part I -- PART II Developing Strategic Business Sources for Financial and Administrative Functions -- CHAPTER 5 Developing the Strategic Business Source for Financial Services -- CHAPTER 6 Developing the Strategic Business Source for Administrative Services -- Summary of Part II -- PART III Optimizing the Performance of Strategic Business Sources -- CHAPTER 7 Optimizing the Quality Performance of Strategic Business Sources -- CHAPTER 8 Optimizing the Delivery, Cost, and Customer Service Performance of Strategic Business Sources -- CHAPTER 9 Optimizing the Product Advancement Performance of Strategic Business Sources -- Summary of Part III -- Bibliography -- Index.