Table of Contents -- Preface -- Bottom-line Impact of Emotions in theWorkplace -- Emotions and Spinning -- Some Workplace Spins Turn I nto Emotional Tornadoes -- Causes of Emotional Spinning -- Bullies and EmotionalTerrorists -- Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists -- Tools for Companies Dealingwith Bullies and Emotional Terrorists -- Emotional Continuity Management for Disasters -- Where Are We Going? -- Epilogue -- References and Links -- Glossary -- Index -- About the Author.