CONTENTS -- PREFACE -- HR as an Expense -- The Introduction of Metrics -- The Era of Analytics -- The Organization of This Book -- Acknowledgments -- CONTRIBUTORS -- PART ONE: INTRODUCTION TO PREDICTIVE ANALYTICS -- CHAPTER ONE: Disruptive Technology: The Power to Predict -- What Is Analytics? -- Introducing HCM:21® -- The Value of Insight -- The Plan -- CHAPTER TWO: Toward Analytics and Prediction -- The Language of Metrics and Analytics -- Ascending the Value Ladder -- The Power of Analytics -- The Model for Predictive Management -- Why Analytics Is Important -- PART TWO: THE HCM:21® MODEL -- CHAPTER THREE: Scan the Market, Manage the Risk -- The Big Picture -- The Value of Statistical Analysis -- The Importance of Risk Assessment -- The Data Speak for Predictive Management -- Ready, Aim, Begin -- How to Improve HR Processes -- CHAPTER FOUR: The New Face of Workforce Planning -- Human Resources Versus Human Capital Planning -- Jumping Ahead of the Competition -- How to Put Capability Planning into Practice -- CHAPTER FIVE: Collapsing the Silos -- Any Process: Input, Output, Throughput -- Process Analysis for Human Resources -- A Broader Future View -- The Integration of HR Services -- How They Are Applying It -- CHAPTER SIX: Turning Data into Business Intelligence -- Just What Are Metrics? -- Avoiding Common Metrics Mistakes -- Second-Generation Metrics: Benchmarking -- Third-Generation Metrics: Predictive Analytics That Yield Business Intelligence -- Business Intelligence: The Ultimate Goal -- At the End of the Day -- How to Interpret the Data -- PART THREE: THE MODEL IN PRACTICE -- CHAPTER SEVEN: Impacting Productivity and the Bottom Line: Ingram Content Group -- CHAPTER EIGHT: Leveraging Human Capital Analytics for Site Selection: Monster and Enterprise Rent-A-Car -- CHAPTER NINE: Predictive Management at Descon Engineering.

CHAPTER TEN: Working a Mission-Critical Problem in a Federal Agency -- CHAPTER ELEVEN: UnitedHealth Group Leverages Predictive Analytics for Enhanced Staffing and Retention -- PART FOUR: LOOKING FORWARD -- CHAPTER TWELVE: Look What's Coming Tomorrow -- What We Know About Tomorrow -- What Analytics Can Deliver for Your Organization -- Thought Drives Action -- Still Evolving -- Views of the Future: Human Capital Analytics -- APPENDIX: THE HCM:21® MODEL: SUMMARY AND SAMPLES -- INDEX -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- ABOUT THE AUTHOR.