Integrated Measurement - KPIs and Metrics for ITSM : A narrative account.
Title:
Integrated Measurement - KPIs and Metrics for ITSM : A narrative account.
Author:
McLean, Daniel.
ISBN:
9781849284868
Personal Author:
Physical Description:
1 online resource (175 pages)
Contents:
Preface -- About the Author -- Acknowledgements -- Contents -- Introduction -- Chapter 1: So Easy Even a Child Could Do It -- Chapter 2: I'd Thought Things Were Going Rather Well -- Chapter 3: Try to Get it Right this Time -- Chapter 4: The Trivial Many Versus the Meaningful Few -- Chapter 5: Teaching Old Dogs New Tricks -- Chapter 6: Every Journey Begins with a Destination -- Chapter 7: Friend or Foe? -- Chapter 8: Hunters and Gatherers -- Chapter 9: Whispers in the Halls -- Chapter 10: What's the Use? -- Chapter 11: Bringing in the Data -- Chapter 12: The Signal Amongst the Noise -- Chapter 13: Knowledge wants to be Free -- Chapter 14: Long Goodbyes -- ITG Resources -- Other Websites -- Toolkits -- Training Services -- Professional Services and Consultancy -- Publishing Services -- Newsletter.
Abstract:
Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment. The characters are fictitious, but the story comes from the author's own experience and other real accounts.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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