Title -- Copyright -- About the Authors -- How to Use This Book -- Preface -- Dedications -- Contents -- Making the Business Case for Diversity -- Employee Demographics -- Marketplace Growth -- Putting Diversity to Work -- PART 1 Enabling Your Organization to Embrace Diversity -- Improving the Bottom Line Through Diversity -- Taking Advantage of Diversity in Your Organization -- Identifying Your Stakeholders on a Mind Map -- Facilitating Stakeholder Synergy -- Five Organizational Traits That Support Diversity -- Diversifying Your Organization's Supply Chain -- Benchmarking to Improve Diversity Practices -- Six Criteria for Best Practices -- Embracing Diversity Strategies from Benchmarking -- Return on Invested Capital (ROIC) -- Recognizing the Signs of Success -- PART 2 Develop Yourself to Embrace Diversity -- Common Ideas About Diversity -- What Exactly Is Diversity? -- Thinking Outside the Box -- 66 Ways We Differ 4 -- Exploring Your Values -- How Values Affect Behavior -- Considering Differing Values -- Rethinking Your Biases and Assumptions -- Let's See How This Works… -- Avoiding the Risks in Autopilot Thinking -- Learning About Others -- Exploring Diversity Through Your Interests -- Becoming a Diversity Leader -- Don't Fall into the Law Trap -- Making Diversity Your C-H-O-I-C-E -- Getting IN-IN-IN to the Diversity Mind-set -- INterest -- INtrospection -- INnovation -- Transitioning Through Change -- Embracing Change with Confidence -- Progress Check -- PART 3 Leading and Communicating -- Outlining Diversity Competencies for Managers -- Communicating Face-to-Face -- Cultural Differences -- Gauging People You Know -- Asking Questions to Create Rapport -- Sense -- Feel -- Interpret -- Decide and Act -- Increasing Employee Involvement -- Ten Tips for Managing Multicultural Employees 7 -- Putting Diversity to Work Electronically.

Showing Your Organization's Diversity Online -- The Company Intranet -- The Extranet -- The Internet -- Leading and Managing Diversity Online -- Using Electronic Tools Effectively -- E-Mail 8 -- Online Work Spaces -- Real-Time Media -- Ten Tips for E-Mailing Across Borders and Cultures 9 -- Progress Check -- PART 4 Diversifying Your Workplace Successfully -- Recruiting for Diversity -- Your Recruiting Strategies -- Examining Your Attitudes About Job Candidates -- Your Beliefs About Interview Behaviors -- Rethinking Your Beliefs -- Questions to Avoid During an Interview -- Finding Employees Who Will Stay Long-Term -- Interview Pointers -- Introducing New Employees into the Organization -- Retaining Diverse Talent -- Employee Retention in Your Organization -- Choosing Employees for Promotion -- Broadening Your Thinking About Managerial Candidates -- Supporting Diverse Leadership Styles -- Examining Leadership -- Different Ways of Leading -- Encouraging Input from Everyone on the Team -- Analyzing Diversity Challenges -- Understanding Conflict Resolution Styles -- Managing People in Conflict -- Conflict Resolution in Practice -- Dealing with Sexual Harassment -- Defining Sexual Harassment -- Preparing for Harassment Complaints -- Fostering a Harassment-Free Workplace -- Progress Check -- APPENDIX -- Authors' Suggested Responses -- Part 2: Developing Yourself -- Progress Check (Page 47) -- Part 4: Diversifying Your Workplace Successfully -- Case Study: Making Them Feel Welcome -- As a restaurant manager, what would you do? -- Case Study: Michiko and Helen (Page 90) -- What coaching does each of them need? -- Case Study: Partner Care (Page 97-98) -- If you were Ramón, what would you do? -- Case Study: Stalking and Unwanted Gifts (Page 105) -- As manager of a 25-person department, what would you do? -- Recommended Reading -- Additional Resources.

Resources available from www.diversophy.com: -- DIVERSOPHY ® Training Games.