Contents -- About the Authors -- Preface -- 1 Tourism SMEs, Service Quality and Destination Competitiveness -- 2 Integrated Tourism in Europe's Rural Destinations: Competition or Cooperation? -- 3 The Peripherality, Tourism and Competitiveness Mix: Contradictory or Confirmed? -- 4 Policy Options for the Development of an Indigenous Tourism SME Sector in Kenya -- 5 Quality Issues for the Family Business -- 6 Capability-based Growth: the Case of UK Tourism SMEs -- 7 Producing Hospitality, Consuming Lifestyles: Lifestyle Entrepreneurship in Urban Scotland -- 8 Modelling the Integration of Information and Communication Technologies in Small and Medium Hospitality Enterprises -- 9 Business Goals in the Small-scale Accommodation Sector in New Zealand -- 10 The Future of the Tourism and Hospitality Workforce Begins at Home -- 11 HRM Behaviour and Economic Performance: Small versus Large Tourism Enterprises -- 12 Insights into Skill Shortages and Skill Gaps in Tourism: a Study in Greater Manchester -- 13 A Typology of Approaches towards Training in the South-east Wales Hospitality Industry -- 14 The Utilization of Human Resources in Tourism SMEs: a Comparison between Mexico and Central Florida -- 15 Investment Support for Tourism SMEs: a Review of Theory and Practice -- 16 Business Confidence in Wales: the Wales Tourism Business Monitor -- 17 The Role of a National Tourism Organization in Developing a National Tourism Quality Scheme: the Case of Hungary -- 18 Leadership and Coordination: a Strategy to Achieve Professionalism in the Welsh Tourism Industry -- 19 Identifying and Exploiting Potentially Lucrative Niche Markets: the Case of Planned Impulse Travellers in Hong Kong -- 20 Small and Medium-sized Libyan Tourism Enterprises and the National Tourism Development Plan for Libya.

21 'A Virtual Huanying, Selamat Datang and Herzlich Willkommen!' The Internet as a Cross-cultural Promotional Tool for Tourism -- 22 The Heterodoxy of Tourism SMEs -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z.