Customer satisfaction measurement for ISO 9000:2000
Title:
Customer satisfaction measurement for ISO 9000:2000
Author:
Hill, Nigel, 1952-
ISBN:
9780080503554
Personal Author:
Publication Information:
Oxford : Butterworth-Heinemann, 2002.
Physical Description:
1 online resource (xii, 148 p.) : ill.
General Note:
Includes index.
Genre:
Electronic Access:
Knovel http://app.knovel.com/web/toc.v/cid:kpCSMISO05