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QR codes kill kittens : how to alienate customers, dishearten employees, and drive your business into the ground
QR codes kill kittens : how to alienate customers, dishearten employees, and drive your business into the ground
by
Stratten, Scott.
https://learning.oreilly.com/library/view/~/9781118786871
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Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand
Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand
by
McDonald, Kelly, 1961- author.
https://go.oreilly.com/library-access/library/view/-/9781118461679/?ar
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