Business communication
Title:
Business communication
Author:
Merrier, Patricia.
ISBN:
9780538728843
Personal Author:
Edition:
3rd ed.
Publication Information:
Mason, Ohio : Thomson, c2006.
Physical Description:
vi, 186 p. : ill. ; 28 cm.
Series:
The basics
Basics (South-Western Educational Publishing)
General Note:
Includes index.
Contents:
Understanding the communication process -- Planning written business messages -- Developing business messages -- Writing positive and neutral news messages -- Writing bad news messages -- Writing persuasive messages -- Writing employment and special messages -- Appendices: Message Format guidelines; Editing symbols; Frequently confused/misused words -- Thinking it through solutions.
Added Author: