The role of the facilitator -- Getting to the nut! How to clearly understand the problem -- Ensuring the right people are in the room -- Finding the purpose of the organization and the meeting -- The power of using working agreements -- Effective decision-making strategies -- Making sure that every voice is heard -- Putting it all together -- Evaluation and accountability -- Looking for and celebrating success -- Now that you've finished the process, it is time to start over -- What do you do if--? Strategies to deal with group issues -- Resources for facilitators -- Materials for successful facilitation.