TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- PREFACE -- CONTENTS -- PART I The Role of the Manager -- MANAGEMENT IS A PROCESS -- PLANNING -- ORGANIZING -- MOTIVATING -- CONTROLLING -- HOW WORK GETS DONE IN ORGANIZATIONS -- CASE STUDY 1 -- The Do-It-Yourself Manager -- TECHNICAL, HUMAN, AND CONCEPTUAL SKILLS -- WHAT CAN DELEGATING DO FOR ME? -- PART II Analyzing Personal Delegation Skills -- HOW WELL DO I DELEGATE? -- SYMPTOMS OF POOR DELEGATION -- COMMON BARRIERS TO DELEGATION -- SELF-IMPOSED OBSTACLES -- EMPLOYEE-IMPOSED OBSTACLES -- SITUATION-IMPOSED OBSTACLES -- FACT VERSUS FANCY -- The Fallacy of Omnipotence -- The Fear of Being Disliked -- Lack of Confidence in Employees -- Employees Expect the Answers from Me -- I Can Do It Faster Than I Can Explain It -- PART III Preparing to Delegate -- ANALYZE YOUR JOB -- DECIDE WHAT TO DELEGATE -- CASE STUDY 2 -- Baffled by the Budget -- MY SUGGESTIONS: -- PLANNING THE DELEGATION -- TASK/PROJECT -- ANALYSIS PLANNING SHEET -- PART IV Selecting the Right Person -- MAKING CHOICES -- MAKING THE PREDELEGATION ASSESSMENT -- REMEMBER YOUR SECRETARY'S POTENTIAL -- DELEGATION -- LOG -- CASE STUDY 3 -- Making Choices -- PART V Making the Delegation -- COMMUNICATING THE DELEGATION -- MISSED OPPORTUNITIES -- MY MISSED OPPORTUNITIES -- SIX LEVELS OF AUTHORITY -- SIX LEVELS OF DELEGATION -- FOLLOWING-THROUGH -- CASE STUDY 4 -- The Incomplete Data Dilemma -- PART VI Preparing Employees for Delegation -- WHAT YOU SHOULD EXPECT -- PREPARATION BEGINS WITH EMPLOYMENT -- DEVELOP EMPLOYEES TO HANDLE COMPLEX TASKS -- TEACH EMPLOYEES PROBLEM-SOLVING TECHNIQUES -- MAKE EMPLOYEE COMMITMENT POSSIBLE -- DIFFERENCES BETWEEN DELEGATORS -- CASE STUDY 5 -- The Delegation Disaster -- PART VII Potential Delegation Problems and How to Handle Them -- DELEGATOR'S TROUBLESHOOTING GUIDE.

PART VIII Using Delegation as a Tool in Managing Change -- CHANGE IS LEGITIMATE BUT REQUIRES SMOOTH TRANSITIONS -- THE KEY ELEMENT IN CHANGE IS HUMAN -- BRIDGE THE GAP -- CASE STUDY 6 -- Implementing Change -- PART IX Review and Commitment to the Future -- REVIEW -- REVIEW ANSWERS -- TEN TRAPS TO AVOID -- A DELEGATION CHECKLIST -- DEVELOP A PERSONAL ACTION PLAN -- RESPONSES TO CASE STUDIES -- Case Study 1: The Do-It-Yourself Manager -- Case Study 2: Baffled by the Budget -- Case Study 3: Making Choices -- Case Study 4: The Incomplete Data Dilemma -- Case Study 5: The Delegation Disaster -- Case Study 6: Implementing Change.