The benchmarking book
Title:
The benchmarking book
Author:
Spendolini, Michael.
ISBN:
9780585025988
Personal Author:
Publication Information:
New York : Amacom, c1992.
Physical Description:
1 online resource (xiv, 209 p.) : ill.
General Note:
Includes index.
Contents:
The benchmarking concept -- The benchmarking process -- Stage 1: determining what to benchmark -- Stage 2: forming a benchmarking team -- Stage 3: identifying benchmark partners -- Stage 4: collecting and analyzing benchmarking information -- Stage 5: taking action -- Ethical and legal issues -- Keys to benchmarking success.
Genre:
Electronic Access:
EBSCOhost http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=2417