Contents -- Prologue -- Near the End of Year One -- 1. A Fast Red Coupe -- 2. Annual Meeting -- 3. The Zen of Quality -- 4. June in the Dimple of the Universe -- 5. A Peek Inside the Plant -- 6. The Charlotte Store -- The Origins of a Different Kind of Company -- 7. The Fall of Big -- 8. People First Labor Contract -- 9. Gut Feel and Car Smarts -- Coming to Tennessee -- 10. The Site Sweepstakes -- 11. Buying the Farms -- 12. A Speculation Whirlwind -- 13. The Mayor -- 14. Lost Opportunities -- The New Plant and the Newcomers -- 15. One Hundred Acres Under Roof -- 16. Changing of the Guard -- 17. Learning to Be Teams -- New World / Old World -- 18. The Chairman -- 19. The Engineer -- 20. "Talk About a Woman Who's Smart" -- 21. Prototypes -- 22. Twentysomething Sales Consultant -- Saturn Takes Off -- 23. The Crank Team A-Crew -- 24. Surviving the Cut -- 25. Feeling Cheated by Change -- 26. A Nationwide Hit -- Epilogue -- Chronology -- Bibliography -- Acknowledgments -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y -- Z.