TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- PART I What Are Peer Relationships? -- WHAT ARE PEER RELATIONSHIPS? -- THE IMPORTANCE OF PEER RELATIONSHIPS -- Chart your Peer Relationships -- COMMUNICATION: THE CRITICAL FACTOR -- Communication is the make-or-break issue. -- THE THIRTEENTH FAIRY -- FORMING PEER RELATIONSHIPS -- Emergencies: The Formation of Powerful Bonds -- WHY PEER RELATIONSHIPS CAN BE DIFFICULT TO MAINTAIN -- 1. Intragroup versus Intergroup Contacts -- Shared Values -- Established Image and Precedent -- Common Interests -- Interpersonal Understanding -- 2. Irregularity of Contact -- 3. Interference with Routines and Subgoals -- 4. Lack of Equilibrium in the Organization -- 5. Repeated Contacts Are Required -- 6. Ambiguities Abound -- Negotiation and Persuasion -- 7. Steady Stream of New Roles -- PART II Developing Positive Peer Relationships -- GUIDING PRINCIPLES -- Author's Comment -- MATRIX STRUCTURES -- Permanent Matrix Structure -- Shifting Matrix Structures -- BUILDING BETTER PEER RELATIONS -- Celebrity -- Reputations -- Improving Peer Relationship 33 BUILDING EMPATHY: TAKING OTHERS' NEEDS INTO CONSIDERATION -- DEVELOPING COMMON GROUND -- Networking -- Consulting -- AVOIDING ACTIONS THAT IRRITATE YOUR PEERS -- Being Out of Sync -- Assuming Inappropriate Authority -- Being Arrogant -- Deferring Too Much to Your Peers -- Remaining Too Abstract -- WHAT TO WATCH OUT FOR -- OTHER CONSIDERATIONS -- PART III Making Peer Relationships Successful -- MAKING PEER RELATIONSHIPS UNCONDITIONALLY CONSTRUCTIVE -- 1. Balance Emotion with Reason -- 2. Work Toward Mutual Understanding -- 3. Building Good Communication -- 4. Be Reliable -- 5. Use Persuasion Rather Than Coercion -- 6. Learn Mutual Acceptance -- BE UNCONDITIONALLY CONSTRUCTIVE -- RESOLVING DIFFERENCES AMONG PEERS -- START BY ASKING, "WHAT DO THEY CARE ABOUT?".

Define Interests -- Define Perceptions -- Take the Chance to Learn Something New -- Be Open and Confident -- Learn Their Story -- Reverse Roles -- Draft a Charter of Their Choice -- SUMMARY -- REFERENCES.