Into the Networked Age : How IBM and Other Firms are Getting There Now.
Title:
Into the Networked Age : How IBM and Other Firms are Getting There Now.
Author:
Cortada, James W.
ISBN:
9780195352399
Personal Author:
Physical Description:
1 online resource (256 pages)
Contents:
Contents -- Foreword -- Preface -- About the Authors: The IBM Team -- Part One: Confronting Change -- Chapter 1. The Challenge of Change, the Response of Transformation -- The Unavoidable Stakes -- Management and Transformation -- Mapping the Way -- Successful Transformation -- Summary -- Chapter 2. How the Rules of the Game Are Changing -- An Economic Revolution -- Identifying and Understanding Change -- How Change Is Changing -- The New Competition -- What Does It All Mean? -- Summary -- Chapter 3. Making Customers into Partners -- How to Put the Customer First -- Analyzing Value to the Customer -- The CVM Difference -- When Is CVM Appropriate? -- Putting CVM into Action -- Keeping CVM Going -- Summary -- Part Two: Leading Through Knowledge -- Chapter 4. Managing Knowledge: Issues and Implications -- What Is Knowledge? -- Why Knowledge? Why Now? -- What Knowledge Issues Do Firms Face? -- Summary -- Chapter 5. How to Manage Knowledge -- Components of Knowledge Management -- Principles of Knowledge Management -- Enemies of Knowledge Management -- What Can Management Do? -- Summary -- Chapter 6. The Leveraging of Knowledge -- How to Identify Competencies -- How to Benefit from Competencies -- Putting Competencies to Work -- Summary -- Part Three: Managing by Process -- Chapter 7. The "X" Factor in Transformation -- The Three C's of Process -- Questions and Issues -- High-Level Processes -- Additional Processes to Implement -- Leading with Process Management -- New Forms of Leadership -- Summary -- Chapter 8. Process Management in Action -- Transformation Drivers -- Managing for Growth -- The Outcome -- Summary -- Part Four: Leveraging Technology -- Chapter 9. Working Partners: Strategy and Technology -- Transforming Entire Industries -- Management Rethinking -- Value Propositions and Attributes -- Identifying Capabilities -- Summary.
Chapter 10. Technologies for Today and Tomorrow -- Some Basics -- Advances in IT -- Computer Interfaces -- Collaboration/Enablement -- Advanced Processing -- Connection/Distribution Applications -- The Outlook -- Summary -- Part Five: Mastering Change -- Chapter 11. Leading the Way -- Creating Strategies -- The Role of Knowledge -- The Shift to Process -- The Impact of Technology -- Transformation Lessons -- The Crucial Role of Leadership -- Summary -- Notes -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Z.
Abstract:
In this dynamic book, based on the most effective strategies of IBM and other market leaders, managers will learn to successfully transform their organizations into a business prepared to compete in a networked age. Mainframes, client servers, PCs, networks, e-business, the Internet, databases, technical management--indeed, in the brave new business world facing today's firms only one thing is certain: change. And when looking for a model for corporate change, one should look no further than IBM. In this decade, IBM has gone from a company with less than 60 billion in unprofitable revenue to a highly profitable 85 billion-plus enterprise. In a company whose major source of revenue was once hardware, services now account for more than a third of its revenue. IBM Global Services, only seven years old and 25 billion strong, draws most of its revenue from helping businesses to do successfully what IBM has done: transform themselves. In five down-to-earth sections, the authors share their vast experience, apply case studies, chart trends and describe in-depth the practices that allowed IBM to transform itself, and to show the way for other firms. The result is an essential handbook for anyone charged with leading their firm in an economy that is global, increasingly reliant on information systems, and teeming with rapidly emerging markets--and competitors. Written by a staff of experts and renowned business thinkers, Into the Networked Age is today's ultimate guide for success in tomorrow's business world.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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