Contents -- About the Authors -- Introduction -- Part I Business Operations Recovery -- I-1 Obtaining Senior Management Sponsorship -- I-2 Organizing the Project -- I-3 Conducting the Business Impact Analysis -- I-4 Identifying and Documenting Critical Business Processes -- I-5 Identifying and Documenting Resource Requirements -- I-6 Organizing the Business Operations Recovery Teams -- I-7 Recovery Planning for Microcomputers and LANs -- I-8 Business Operations Recovery Plan Testing, Maintenance, and Training -- I-9 Disaster Mitigation Controls for Microcomputer Systems -- I-10 Planning for Y2K - Staying Focused -- I-11 Case Study: Illinois Bell Telephone-Hinsdale Central Office Fire - May 8, 1988 -- Part II Data Center Recovery -- II-1 Introduction to Data Center Recovery Planning -- II-2 Developing the Data Center Recovery Plan -- II-3 Organizing the DCRP Development Project -- II-4 The Recovery Headquarters Team Section of the DCRP -- II-5 The Computer Operations Recovery Team Section of the DCRP -- II-6 The Disaster Site Recovery Team Section of the DCRP -- II-7 Developing the Initial Disaster Alert Procedure -- II-8 Performing an Applications Impact Analysis -- II-9 Selecting a Computer Processing Recovery Strategy -- II-10 Protecting and Recovering Computer Data -- II-11 Testing the Data Center Recovery Plan -- II-12 Preventative Controls -- II-13 Life Safety/Emergency Response Actions for Natural Disasters -- II-14 Life Safety/Emergency Response Actions for Fires and Bombs -- II-16 Evaluating the Computer Operations Recovery Team Following an Actual Recovery Operation -- II-17 Evaluating the Disaster Site Recovery Team Following an Actual Recovery Operation -- II-18 The Human Services Function -- II-19 Continuing the Program -- II-20 Maintaining Backup Systems and Database Consistency Checks (DBCC).

II-21 Using Televaulting and Hot and Cold Sites for Disaster Recovery -- Part III Voice and Data Communications Recovery -- III-1 Understanding the Causes of Communications Disasters -- III-2 Obtaining Management Commitment -- III-3 Identifying Resources for the Planning Project -- III-4 Evaluating the Communications Environment Using Standards -- III-5 Documenting Global Recovery Procedures -- III-6 Documenting Communications-Specific Recovery Procedures -- III-7 Communications Recovery Plan Testing, Maintenance, and Training -- III-8 Evaluating the Results of a Plan Activation -- III-9 Recovery Procedures for Communications-Intensive Businesses -- III-10 Performing a Business Impact Analysis -- III-11 Conducting a Technical Vulnerability Analysis of the Physical Environment -- III-12 Assessing Standards and Controls -- III-13 Pulling it Together -- III-14 Adding Communications Network Support to Existing Disaster Recovery Plans -- Part IV Crisis Management Planning -- IV-1 The Crisis Management Plan -- IV-2 The Stages of a Crisis -- IV-3 Role of the Executive Management Team -- IV-4 Role of the Crisis Management Team -- IV-5 Managing the Acute Crisis -- IV-6 The Crisis Management Command Center -- Appendix I-A: Research Sources -- Appendix II-A: A Case Study in Disaster Recovery -- Appendix III-A: Certification and Qualification of Business Continuity Professionals -- Appendix IV-A: Types of Crises -- Appendix IV-B: PECO Energy Explosion - December 22, 1995 -- Appendix IV-C: Pepsi-Cola "Needle" Crisis - June 10, 1993.