Cover -- Preface -- Contents -- Part I Concepts of Communication -- Chapter 1. Importance of Business Communication -- Chapter 2. The Communication Process -- Chapter 3. Objectives of Communication -- Chapter 4. Communication Barriers -- Chapter 5 Channels of Communication -- Chapter 6. Methods of Communication -- Part II Business Communication Technology -- Chapter 1. Appliances Used for Communication -- Chapter 2. Mass Communication Media -- Part III Oral Communication -- Chapter 1. Introduction to Oral Communication -- Chapter 2. Listening -- Chapter 3. Speaking -- Chapter 4. Interviews -- Chapter 5. Meetings: Notice, Agenda and Minutes -- Chapter 6. Annual General Meeting, Role of a Company Secretary & Annual Report -- Chapter 7. Group Communication: Committees and Seminars -- Chapter 8. Group Discussion -- Part IV Written Communication -- Chapter 1. Principles of Effective Communication -- Chapter 2. Importance of Commercial Correspondence -- Chapter 3. Visual Aids -- Chapter 4. Layout of a Business Letter -- Chapter 5. Styles of Layout -- Chapter 6. Writing Resumes -- Chapter 7. Application Letters -- Chapter 8. Appointment Letters -- Chapter 9. References & Testimonials -- Chapter 10. Reports -- Chapter 11. Tools of Internal Communication -- Chapter 12. Article Review -- Chapter 13. Communication Through Notices -- Chapter 14. Enquiries & Replies -- Chapter 15. Quotations and Offers -- Chapter 16. Orders -- Chapter 17. Complaints and Claims -- Chapter 18. Sales Letters -- Chapter 19. Circular Letters -- Chapter 20. Letters to The Editor -- Chapter 21. Collection Letters -- Chapter 22. Credit and Status Enquiries -- Chapter 23. Bank Correspondence -- Chapter 24. Correspondence Pertaining to Insurance -- Chapter 25. Letters Relating to Export and Import -- Chapter 26. Documentation -- Part V Using Software Applications & The Internet.

Chapter 1. Microsoft Office -- Chapter 2. Search Engines -- Chapter 3. The Business Applications of The Internet -- Part VI Grammar -- Chapter 1. Punctuation -- Chapter 2. Parts of Speech -- Chapter 3. Style in Business Writing -- Chapter 4. Sentence Structure -- Chapter 5. Foreign Words and Phrases -- Chapter 6. Figures of Speech -- Part VII Business English -- Chapter 1. Dictionary Usage -- Chapter 2. Thesaurus Usage -- Chapter 3. Summarization -- Chapter 4. Vocabulary -- Chapter 5. Writing Techniques.