Cover Page -- Title Page -- Copyright Page -- Contents -- Contributors -- Acknowledgements -- 1 Emotional Arenas Revisited -- Part I: Emotional Textures -- 2 Narratives of Compassion in Organizations -- 3 Feeling at Work -- 4 Relational Experiences and Emotion at Work -- 5 Emotion Metaphors in Management: The Chinese Experience -- Part II: Appropriating and Organizing Emotion -- 6 Commodifying the Emotionally Intelligent -- 7 Bounded Emotionality at the Body Shop -- 8 Aesthetic Symbols as Emotional Cues -- Part III: Working with Emotion -- 9 If Emotions Were Honoured: A Cultural Analysis -- 10 Emotional Labour and Authenticity: Views from Service Agents -- 11 Ambivalent Feelings in Organizational Relationships -- 12 A Detective's Lot: Contours of Morality and Emotion in Police Work -- 13 How Children Manage Emotion in Schools -- 14 Emotion and Injustice in the Workplace -- Part IV: Epilogue -- 15 Concluding Reflections Stephen Fineman -- Author Index -- Subject Index.