Contents -- List of figures and tables -- Foreword -- 1 Introduction -- Part I The Context -- 2 Historical perspective -- 3 What is ABM? -- 4 Frameworks for measurement and improvement -- 5 The ABM framework -- Part II ABM in Practice -- 6 The ABM flow of costs -- 7 The basic principles of building models -- 8 Undertaking an ABM project -- 9 Integrating improvement approaches -- Part III Case Studies -- 10 How ABM made a difference: lessons from case studies -- Part IV Conclusions -- 11 Pulling it all together -- Appendix: Glossary of terms -- Index.