Cover Page -- Title Page -- Copyright -- Contents -- Dedication -- Preface -- 1. Introduction -- 2. Stickiness, Best Practices and Knowledge Transfer -- Transfer of knowledge within the firm -- Transfers of knowledge might be 'sticky', i.e. difficult -- Stickiness -- Detecting stickiness -- 3. Stickiness and Firm Performance -- Internal impediments to value creation -- Appropriating rents through intra-firm transfer of practices -- Conclusion: stickiness hinders rent appropriation -- 4. Predictors of Stickiness -- Characteristics of knowledge and stickiness -- Characteristics of source and stickiness -- Characteristics of recipient and stickiness -- Characteristics of context and stickiness -- 5. Types of Stickiness -- Introduction: a process approach to knowledge transfer -- Specifying the milestones -- A typology of stickiness -- 6. Case Studies -- Setting -- Initiation stickiness at Rank Xerox: Wave II stalls -- Implementation stickiness at Banc One: Colorada doesn't convert -- Ramp-up stickiness at Banc One: teething problems of a converted Colorada -- Integration stickiness at CENTEL: the SHOULD scenario does not persist -- Summary -- 7. Statistical Findings -- Data and analysis -- Predictors of difficulty for each stage of the transfer -- Predictors of difficulty, overall -- Summary -- 8. Research and Practical Implications -- Implications for research -- Implications for practice -- 9. Summary and Conclusion -- Summary -- Significance -- Conclusion: not just incentives -- Appendix 1: Research Design -- The research process -- Intensive phase: in-depth clinical examination of transfers -- Extensive phase: two-step large-sample survey -- Statistical analysis and findings: introduction to the results of the extensive phase -- Analysis and results of the extensive phase -- Robustness of results of the extensive phase -- Limitations.

Appendix 2 -- Appendix 3: Example of a Cover Letter -- Appendix 4: Partial List of Practices Studied -- Appendix 5: Questionnaire Phase II -- References -- Index.