Contents -- Preface -- Acknowledgments -- I - Overview and Background -- 1 - Why Organizations Don't ''Know What They Know'': Cognitive and Motivational Factors Affecting the Transfer of Expertise -- 2 - A Critical Evaluation of Knowledge Management Practices -- 3 - Coming to the Crossroads of Knowledge, Learning, and Technology: Integrating Knowledge Management and Workplace Learning -- II - Studies of Expertise Sharing in Organizations -- 4 - Emergent Expertise Sharing in a New Community -- 5 - Sharing Expertise: Challenges for Technical Support -- 6 - Locating Expertise: Design Issues for an Expertise Locator System -- 7 - Who's There? The Knowledge-Mapping Approximation Project -- 8 - Enabling Communities of Practice at EADS Airbus -- III - Exploring Technology for Sharing Expertise -- 9 - Using a Room Metaphor to Ease Transitions in Groupware -- 10 - NewsMate: Providing Timely Knowledge to Mobile and Distributed News Journalists -- 11 - Supporting Informal Communities of Practice within Organizations -- 12 - Knowledge Communities: Online Environments for Supporting Knowledge Management and Its Social Context -- 13 - Expert-Finding Systems for Organizations: Problem and Domain Analysis and the DEMOIR Approach -- 14 - Automated Discovery and Mapping of Expertise -- 15 - OWL: A System for the Automated Sharing of Expertise -- List of Contributors -- Index.