CONTENTS -- PREFACE -- ACKNOWLEDGEMENTS -- PART I Abstracts of Keynote Addresses -- THE HIDDEN POWER OF SOCIAL NETWORKS Rob Cross -- KNOWLEDGE STRATEGY AND INNOVATION Josef Hofer-Alfeis -- THE FUTURE OF KNOWLEDGE MANAGEMENT Dave Snowden -- METADATA SPEAKS: THE THIRD ORDER OF ORDER AND THE VALUE OF THE UNSPOKEN David Wein berg er -- PART II Communities and Collaboration -- EFFECTS OF COMPANY SIZE AND WORKER'S EXPERIENCE ON KNOWLEDGE DELIVERY FACTORS VIS-A-VIS SOFTWARE DEVELOPMENT EFFICIENCY Samuel A. Ajila & Zheng Sun -- 1 Introduction -- 2 Background and Motivation -- 3 Research Hypotheses -- 3.1 How knowledge is delivered -- 3.2 When is the best time to deliver knowledge -- 3.3 How knowledge is embedded -- 3.4 Form of Knowledge delivery -- 4 Research Methods -- 4.1 Research Model, Variables and Measures -- 4.1.1 Independent Variables -- 4.1.2 Dependent Variable -- 4.1.3 Control Variables -- 5 Research Results -- 5.1 Hypotheses Testing -- 5.2 The effects of Company size and Knowledge Workers' Experience on Knowledge delivery Factors -- 6 Conclusions -- 6.1 Limitations and Future Work -- References -- DEVELOPING KNOWLEDGE I N "NETWORKS OF PRACTICE" Pierpaolo Andriani, Gary Atkinson, Alistair Bowden & Richard Hall -- 1 INTRODUCTION -- 2 THE TWO CASE STUDIES -- 2.1 The Durham "MINER" Projecf -- 2.2 The MADIC Experiment -- 2.3 The Characteristics of the Case Studies -- 3 THEORETICAL CONSIDERATIONS -- 3.1 Diversity, growing complexity and the network society -- 4 DISCUSSION -- 4.1 Knowledge processes in NoP -- 4.2 Modularity and NoP -- 5 CONCLUSIONS -- REFERENCES -- DEMONSTRATING THE EFFECTIVENESS AND EFFICIENCY OF KNOWLEDGE HALLWAYS WITHIN PRICEWATERHOUSECOOPERS Gerard Bredenoord -- 1 Introduction -- 2 Approaches to Knowledge Management -- 3 Background to h C ' s KM programme -- 4 Implementation of the Knowledge Broker role at PWC.

5 Why do we need "Hallways"? - The business objectives -- 6 What are "Hallways"? - The Characteristics -- 7 Challenges to Implementing "Hallways" -- 8 Conclusions -- 9 Challenges and Next Steps -- 9.1 Adoption Rate -- 9.2 Communication, Education and Remuneration -- 9.3 Leadership -- References -- DYNAMICS I N TECHNOLOGY-ENHANCED TEAMS: TRANSACTIVE MEMORY I N TRUST NETWORKS Klarissa Ting-Ting Chang -- 1 Introduction -- 2 Theory -- 2.1 Transactive Memory -- 2.2 Trust Networks -- 2.3 Theory of Social Exchange -- 3 Research Hypotheses -- 3.1 Effects of Trust Networks -- 3.2 Effects of Social Presence -- 3.3 Effects of Reciprocal Exchange -- 3.4 Effects of Negotiated Exchange -- 4 Methods -- 5 Results -- 6 Discussion -- 6.1 Trust Networks -- 6.2 Social Presence -- 6.3 Social Exchanges -- 7 Future Work -- References -- APPLYING SENSE-MAKING METHODOLOGY TO ESTABLISH COMMUNITIES OF PRACTICE: EXAMPLES FROM THE BRITISH COUNCIL Bonnie Cheuk -- 1 Background -- 1.1 Introduction to the British Council -- 1.2 Why Communities of Practice? -- 2 Sense-Making Methodology as an Emerging Approach to Establish Communities of Practice -- 2.1 Introduction to Emerging Approaches to Establish Communities of Practice -- 2.2 Introduction to Dervin 's Sense-Making Methodology -- 2.3 Sense-Making Methodology and alternative intervention procedures to Design Communities of Practice -- 2.4 Conducting user studies -- 2.5 Designing Community Site Navigation -- 2.6 Determining what documents members should contribute to the site -- 2.7 JustifLing the Return-on-Investment of Communities of Practice -- 3 Conclusion -- Acknowledgments -- Appendix A. Sense-Making Note Taking Form -- References -- SOCIAL NETWORK ANALYSIS I N CONTEXT: FROM A RESEARCH METHODOLOGY TO A BUSINESS TOOL Kimiz Dalkir & Michele Ann Jenkins -- 1 Introduction -- 2 Brief History and Definition of Key Terms.

2.1 SNA Business Applications -- 3 Characteristics of the SNA Landscape -- 3.1 Data Collection -- 3.2 Network Visualization -- 3.3 Network Analysis -- 4 Some Key Issues -- 4.1 Tools and Technologies -- 4.2 Processes -- 4.3 Business Goals -- 4.4 Ethics -- 4.5 Incentives for Organizational Participants -- 5 Discussion -- References -- COLLABORATIVE FACTORS AFFECTING KM PROCESSES Miguel Angel Morales Arroyo & Yun-Ke Chang -- 1 Introduction -- 2 Literature Review -- 3 Method and Data -- 4 Results and Discussion -- 5 Conclusions -- References -- COLLABORATIVE LEARNING BEHAVIOUR I N SOFIWARE DEVELOPMENT TEAMS Sourav Mukherji & Abhoy K. Ojha -- 1 Introduction -- 2 Social Nature of Collaborative Learning -- 3 Intrinsic Factors Influencing Collaborative Learning -- 4 Extrinsic Factors Influencing Collaborative Learning -- 5 Collaborative Learning and Team Effectiveness -- 6 Nature of Tasks in Software Development -- 7 Methodology -- 8 Results -- 9 Discussion -- 10 Conclusion -- References -- CULTIVATING A COMMUNITY OF PRACTICE I N A SMALL RESEARCH ORGANIZATION Sarno Pavlin -- 1 Introduction -- 2 Defining Community of Practice -- 3 Description of the Case Organization and its Community -- 4 Identifying Domain, Community and Practice -- 5 Collaboration and Roles -- 6 The Type of Cop -- 7 Strategic Purpose of Cop -- 8 Conclusion -- References -- THE ROLE OF MEDIATORS I N CREATING STRATEGIC KNOWLEDGE COMMUNITES (SKC) AND PROMOTING COLLABORATION BETWEEN SCIENTIFC AND LOCAL COMMUNITIES: A CASE STUDY FROM THAILAND Nuta Supakata & Pierre Fayard -- 1 Introduction -- 1.1 What is a "SKC"? -- 1.2 What is 'SKC' in this research? -- 2 Objective -- 3 The processes in creating a 'SKC' to link scientific and local communities -- Phase I: Creating Partnerships for Enhancing Collaboration for Action -- Phase II: Crystallizing and systematizing local knowledge.

Phase III: Assembling local knowledge and scientific knowledge in creating new solutions -- Phase IV: Disseminating the new solution Mediators start Phase IV by conducting a communication -- 4 Results -- Acknowledgments -- References -- TRUST, COHESION, AND IDENTIFICATION AS DRIVERS OF COP PERFORMANCE: THE MODERATING EFFECT OF KNOWLEDGE TYPE Katja Zboralski & Hans Georg Gemunden -- 1 Introduction -- 2 Social Features of a Community as Predictors of Community Performance -- 3 Knowledge Characteristics as a Moderator for the COP Social Features Performance Relationship -- 4 Research Design -- 4.1 Sample and data collection procedures -- 4.2 Measures -- 4.3 Method -- 5 Results -- 6 Discussion -- References -- PART III Knowledge Sharing -- KNOWLEDGE SHARING I N RESPONSE TO A SUPPORTIVE WORK ENVIRONMENT: EVIDENCE FROM AN AUSTRALIAN ENGINEERING FIRM Prashant Bordia, Bernd E. Irrner, Mary-Ann Garden, Kate Phair & David Abusah -- 1 Introduction -- 1.1 Knowledge sharing as an organizational citizenship behavior -- 1.2 Perceived organizational and co-worker support as antecedents of OCB -- 1.3 The role of obligation as a mediator -- 1.4 Perceived contract violation -- 2 Method -- 2.1 Participants -- 2.2 Procedure -- 2.3 Measures -- 3 Results -- 3.1 Knowledge sharing - organization -- 3.1.1 POS and obligation -- 3.1.2 PCV and KSO -- 3.2 Knowledge sharing - co-workers -- 3.2.1 PCS and obligation -- 3.2.2 PCV and KSI -- 3.3 Supervkor ratings of knowledge sharing -- 4 Discussion -- 4.1 Limitations and future directions -- 4.2 Conclusion andpractical recommendations -- References -- INTRAORGANIZATIONAL KNOWLEDGE SHARING I N KNOWLEDGE INTENSIVE FIRMS Akshey Gupta & Snejina Michailova -- 1 Introduction -- 2 The studied organization and its knowledge sharing challenges -- 3 Empirical data collection -- 4 Distributed knowledge.

5 The codification personalization dilemma -- 6 Analysis -- 7 Conclusions and proposed solutions -- References -- PREDICTING KNOWLEDGE SHARING ON KNOWLEDGE MANAGEMENT SYSTEMS Scott Krebs & Prashant Bordia -- 1 Introduction -- 1.1 A Definition of Knowledge Sharing on KMS -- 2 A Model of Knowledge Sharing on K M S -- 2.1 Intentions -- 2.2 System-related perceptions -- 2.2.1 Perceived benefits -- 2.3 Social Influences -- 2.3.1 Workgroup normative influences -- 2.3.2 Managerial endorsement and support -- 2.4 Organizational influences -- 2.4.1 Perceived organizational support -- 2.4.2 Felt obligation -- 3 Summary and conclusions -- References -- KNOWLEDGE INTEGRATION PROBLEMS AND THEIR EFFECT ON TEAM PERFORMANCE Brigitte Steinheider & Nataoa Menold -- 1 Introduction -- 1.1 Knowledge Integration in Collaborative Engineering Teams -- 1.2 Model for Interdisciplinary Collaboration -- 1.3 Knowledge Integration Problems and their Perfvrmance Effects in Product Development Teams -- 2 Methodology -- 2.1 Team Structure and Team Characteristics -- 2.2 Collaboration Problems -- 2.3 Team Performance -- 2.4 Subjective Workload and Job Dissatisfaction -- 2.5 Data Analysis -- 3 Results -- 4 Discussion and Conclusion -- References -- KNOWLEDGE SHARING THROUGH SOCIAL NETWORKS I N PROJECT-BASED ORGANIZATIONS Wang Jiangdian & Yirn-Teo Tien Hua -- 1 Introduction -- 2 Theoretical Background -- 2.1 Knowledge Benefits: Single and Double-loop Benefits -- 2.2 Knowledge Management Approaches -- 3 Influences on the Formation of Dyads -- 3.1 Perceived Task Interdependency -- 3.2 Hierarchical Distance -- 3.3 Historical Experience -- 3.4 Background Homophily -- 4 Social Networks and Knowledge Management Approaches -- 5 Research Model -- 6 Conclusions and Future Work -- References -- PART IV Culture as Context -- TACIT KNOWLEDGE AND CULTURE Peter Busch & Debbie Richards.

1 Introduction.