Cover Page -- Title -- Copyright -- Contents -- Authors -- Preface -- Acknowledgements -- Abbreviations -- PART I -- 1 ICT and organization: processes and factors -- 1.1 Introduction -- 1.2 Organization, communication and technology -- 1.3 Innovation, organization and diffusion -- 1.4 Organization, environment and individuals -- 1.5 Factors influencing the adoption, implementation, use and effects -- 1.6 Conclusion -- 2 Technology -- 2.1 Technology in context -- 2.2 Technological trends -- 2.3 Convergence -- 2.4 Layer model -- 2.5 ICT in organizations -- 3 Organizations -- 3.1 What is an organization? -- 3.2 Organizational goals and ICT -- 3.3 Organizational structure and ICT -- PART II -- 4 Adoption: from exploration to decision-making -- 4.1 Adoption in two stages -- 4.2 Adoption of ICT: push and pull, opportunities and demands -- 4.3 A closer analysis of adoption -- 4.4 Conclusion -- 5 Implementation -- 5.1 Introduction -- 5.2 Design and implementation of ICT systems and applications -- 5.3 Design and implementation of ICT systems and applications: organizational integration -- 5.4 Critism of existing design and implementation -- 5.5 Organizational implementation -- 5.6 Conclusion -- 6 Use: individual, group and organization -- 6.1 Introduction -- 6.2 Individual and use: media choice and use -- 6.3 ICT and communication at the group level -- 6.4 Trends and developments in the use of ICT in organizations -- 6.5 Conclusion -- 7 Effects: tasks, processes and structures -- 7.1 Introduction -- 7.2 ICT effects: no simple matter -- 7.3 The individual: from productivity to satisfaction -- 7.4 Organization: processes and structures -- 7.5 Environment: network organizations and information economy -- 7.6 A case study of ICT effects: interaction between organization and technology -- 7.7 Conclusion -- PART III -- E-commerce and e-business.

8.1 Introduction -- 8.2 Business models -- 8.3 Adoption: the translation of business models in practice -- 8.4 Implementation: embedding e-commerce and e-business in the organization -- 8.5 E-commerce and e-business: adoption and use -- 8.6 On the effects of e-commerce and e-business: some myths reconsidered -- 8.7 Conclusion -- 9 E-government -- 9.1 Introduction -- 9.2 Differences and similarities when compared to e-business -- 9.3 Government in networks of information, communication and transaction -- 9.4 Strategic possibilities of ICT for government -- 9.5 The adoption of ICT by government -- 9.6 Implementation and use of ICT by government -- 9.7 Conclusion -- 10 Some concluding remarks and research agenda -- 10.1 Opportunities and demands in retrospect -- 10.2 Phases and factors in retrospect -- 10.3 Future developments and research agenda -- 10.4 Concluding remarks -- Glossary of concepts -- References -- Author index -- Subject index.