Customer Service Training 101 : Quick and Easy Techniques That Get Great Results.
Title:
Customer Service Training 101 : Quick and Easy Techniques That Get Great Results.
Author:
Evenson, Renee.
ISBN:
9780814429044
Personal Author:
Physical Description:
1 online resource (222 pages)
Contents:
Preliminaries -- Contents -- Acknowledgments -- Introduction -- Tips for the Trainer -- Tips for the Student -- CHAPTER 1 Taking Baby Steps The Basics -- CHAPTER 2 Tossing the Ball Back and Forth Effective Communication -- CHAPTER 3 Jumping in with Both Feet Relationship Building -- CHAPTER 4 Seeing Eye to Eye -- CHAPTER 5 Saying It with a Smile Telephone Contacts -- CHAPTER 6 Looking Before You Leap E commerce Contacts -- CHAPTER 7 Calming the Storm Difficult Customer Contacts -- CHAPTER 8 Hitting the Ground Running -- CHAPTER 9 Being the Best You Can Be The Total Package -- Index.
Abstract:
A practical, hands-on guide for training customer service employees.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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