Contents -- Figures and Tables -- Preface -- Acknowledgments -- 1 Introduction -- 2 Basic Concepts Required for the Lean Six Sigma Implementation Process -- 3 Pillar One: Market and Customer Knowledge -- 4 Pillar Two: Leadership Commitment and Business Needs -- 5 Pillar Three: The Strategic Planning Process and Project Alignment -- 6 Pillar Four: The Training and Consulting Requirements -- 7 Pillar Five: The DMAIC, DMADVIC, and Lean Processes -- 8 Pillar Six: Voice of the Customer -- 9 Pillar Seven: Quality Function Deployment -- 10 Pillar Eight: Process Mapping and Customer and Process Measures -- 11 Pillar Nine: Process Capability and Analysis -- 12 Pillar Ten: Process Solutions and Improvements -- 13 Pillar Eleven: Maintaining the Improvement -- 14 Pillar Twelve: Planning for Financial Returns, Recognition, and Rewards -- 15 The New Paradigm of Six Sigma -- 16 The Knowledge Worker and Six Sigma -- 17 The Tool Sets Used for Diverse Industries -- 18 The Pitfalls of Implementation -- 19 The Successes That Can Be Achieved with Lean Six Sigma and the Knowledge Worker -- 20 Evaluating the Six Sigma Process -- 21 The Lean Involvement with Six Sigma -- 22 Integration of the Malcolm Baldrige National Quality Award, Lean, and Six Sigma -- 23 Conclusions -- Appendix A Answers to Chapter Questions -- Appendix B Minimum Level of Tools for Phases in the Twelve Pillars of Six Sigma -- Endnotes -- Index.