Dedication -- Table of Contents -- Acknowledgments -- Introduction -- Chapter 1 Megatrends and the Energy Horizon -- A Current Crossroads: The Electricity Sector Today -- Energy Business Capital Expenditures As a Percent of Revenue -- Inherent Conflicts in the Energy Business -- Relieving the Conflict -- Chapter 2 Incenting Innovation: A Competitive Regulatory Framework -- The Regulatory Dilemma -- Electricity Company Responses to Deregulation: Invest in the New -- Finding the Right (and Profitable) Customer Compact -- Turning a Megatrend into Business Opportunity -- Competitive Regulation: The Infrastructure Investment Model -- Chapter 3 The Destiny of Energy Business Evolution A Megatrend of Reinvention -- Developing a Stable Business Model -- The Art of Business Reinvention: A Classic and Stable Business Model -- The Unique Attributes of the Electricity Industry -- Succeeding with the Destiny of Business Evolution -- Chapter 4 The Destiny of Demographics A Megatrend of Boomers -- The Aging Workforce-A Gap of Knowledge -- Growing Population Shifts- A Booming Retirement Issue -- Increased Consumer Demand- A Boomer Phenomenon -- Succeeding with the Destiny of Demographics -- Chapter 5 The Destiny of Carbon Constraints and Capacity Demands A Megatrend of Conflict -- Supply-side Issues and the Carbon Conflict -- Fueling the Future: Facing the Conflict -- Incentives to Help Replace Conflict and Costly Compliance -- Succeeding with the Destiny of Carbon Constraints and Capacity Demands -- Chapter 6 The Destiny of Intelligent Infrastructure A Megatrend of Connectivity -- Our National Power System… Now -- The Vision: Enhanced Power Flow with Digital Control -- Succeeding with the Destiny of Intelligent Infrastructure -- Chapter 7 The Destiny of Customer Engagement A Megatrend of Choice -- It's Still Your Father's Energy Interface.

Tapping Technologies of Demand: The Intelligent Energy Portal -- The Art of Energy Efficiency and Smart Control -- Succeeding with the Megatrend of Choice -- Chapter 8 The Destination: A Transformed Electricity Sector -- A Vision for the Industry's Future -- Transformative Paths in Telecommunications -- Getting There from Here -- A Healthy Balance -- Repair, Replace, Rebuild vs. Investing in Innovation -- Building a Model for the Future -- Conclusion: Ten Ideas for the Future -- Index.