Contents -- Contributors -- Foreword -- Preface -- Part I. Introduction -- The Leadership Compass: Competencies for Health Care -- Purpose -- People -- Process -- Personal -- CHAPTER 1 Issues Driving Health Care and Nursing -- Cost of Care -- Demography -- Epidemiology -- Technology -- Consumers -- Integration of Care -- CHAPTER 2 Nursing Leadership -- Why Nursing -- How to Lead Change -- Leadership Development Program -- Part II. Issues in Public Health -- Current Issues in the Public Health Industry -- History -- Definition of Public Health -- Issues and Challenges -- CHAPTER 3 Purpose -- Issues in Public Health: Children's Health -- Initiative: School Health Programs -- Responses to and Results of the Current Issues -- Personal Experience/Lessons Learned -- Conclusion and Implications -- CHAPTER 4 People -- The Importance of Effective Teams -- Leading the Team During Change -- Leadership During a Crisis -- Leadership Lessons for Transitions -- CHAPTER 5 Process -- Issues in Public Health: The Process of Leadership -- The Initiative -- Results -- Personal Experience -- Lessons Encountered/Learned -- Conclusions and Implications -- CHAPTER 6 Personal -- Overview -- A Case Study -- Lesson Learned -- Conclusions and Implications -- Part III. Leadership in the Education Industry -- Current Issues in the Education Industry -- CHAPTER 7 Purpose -- A Sense of Purpose -- A Case Study -- Conclusions -- CHAPTER 8 People -- Background -- Strategy -- Working Through Others As a Key Leadership Strategy -- CHAPTER 9 Process -- Overview of the Problem -- Issues Addressed in Case Study -- Description of Case Study -- Analyzing the Results -- Reflections on Lessons Learned -- Conclusion -- CHAPTER 10 Personal -- The Context -- Case Study -- Summary -- Part IV. Leadership in the Service Industry -- Current Issues in the Service Industry -- CHAPTER 11 Purpose.

Overview -- Background -- How Do We Build a Shared Vision? -- Statistics -- A Case Study -- Lessons Learned -- Conclusions and Implications -- CHAPTER 12 People -- Southwest Airlines: Now, Why Didn't We Think of That? -- Magnet Certification: Using the 14 Forces to Recharge Your Organization Regardless of Your Official Pursuit -- It's the Little Things -- Going Up? What's Your Elevator Message to Your CEO? -- Leading Others Into Leadership -- Will Your Organization Be Ready When You Are? Time to Move On! -- CHAPTER 13 Process -- Leadership Process: A Journey, Not a Destination -- The Initiative/Case Study -- Results From What Has Been Done -- Personal Experience/Lessons Learned -- Conclusions and Implications -- CHAPTER 14 Process -- Issues -- The Story of Safety City USA -- Leadership Processes -- Lessons Learned -- Conclusion -- CHAPTER 15 Personal -- Key Commitments for Nurse Leaders in the Service Sector -- Personal Leadership Competencies -- Summary -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y.