Lessons From the Mouse : A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.
Title:
Lessons From the Mouse : A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.
Author:
Snow, Dennis.
ISBN:
9780985068004
Personal Author:
Physical Description:
1 online resource (156 pages)
Contents:
Cover -- Contents -- Introduction -- Lesson 1: Never Let Backstage Come Onstage -- Lesson 2: What Time is the 3:00 Parade? Is Not a Stupid Question -- Lesson 3: Little Wows Add Up -- Lesson 4: Have Fun with the Job No Matter How Miserable You Feel -- Lesson 5: Don't Be a Customer Service Robot -- Lesson 6: Pay Attention to the Details-Everything Speaks -- Lesson 7: Never Ever Say, "That's Not My Job"-Don't Even Think It! -- Lesson 8: Everyone Has a Customer -- Lesson 9: Figure Out What Ticks Off Your Customers-And Do Something About It -- Lesson 10: Take Responsibility for Your Own Career -- Conclusion -- Acknowledgements -- About the Author.
Abstract:
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like 'What Time is the 3:00 Parade?' Is Not a Stupid Question. The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons From the Mouse presents ten lessons that guide readers in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a pocket guide for the college grad or new entrepreneur, Lessons From the Mouse offers timeless, straightforward advice.
Local Note:
Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2017. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries.
Genre:
Electronic Access:
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