Title Page -- Table of contents -- Preface and Acknowledgements -- List of abbreviations -- Issues in Operational Risk Management -- Introduction -- Importance of operational risk management -- Benefits of operational risk management -- Difficulties and challenges in operational risk management -- Difficulties with loss data -- Difficulties with expert judgment -- Difficulties with techniques, technology and software tools -- Research objective -- Research Approach -- Research motivation and questions -- Research philosophy and strategy -- Research philosophy -- Research strategy -- Research instruments -- Literature review -- Case studies and action research -- Research design -- Research outline -- Literature Review -- Operational risk management -- Defining operational risk -- Dimensions of operational risk -- Management of operational risk -- Expert judgment -- Preparation -- Risk identification -- Risk assessment -- Risk mitigation -- Reporting -- Group support systems -- Patterns of group tasks -- GSS support capabilities -- GSS benefits and aspects -- Conclusions -- Operational Risk Management in Practice -- Bank Insure -- Work process -- Preparation phase -- Risk identification, assessment and mitigation phase -- Reporting phase -- Support -- Preparation -- Risk identification, assessment and mitigation -- Reporting -- Expert estimations -- Problems -- Starting points for improvement -- Multiple Expert Elicitation and Assessment -- Way of thinking -- View on operational risk management -- Nature of the design problem -- Position of the researcher -- Design guidelines -- Way of working -- Understanding phase -- Design phase -- Way of modeling -- Way of controlling -- Evaluation of MEEA -- Data sources -- Method of analysis -- Empirical Testing of Meea at Ace Insure -- Understanding Ace Insure -- Designing ORM processes for Ace Insure.

Results and discussion -- Learning moments -- Way of thinking -- Way of working -- Way of modeling -- Way of controlling -- Empirical Testing of Meea ot Inter Insure -- Understanding Inter Insure -- Designing ORM processes for Inter Insure -- Results and discussion -- Learning moments -- Way of thinking -- Way of working -- Way of modeling -- Way of controlling -- Epilogue -- Research findings -- Research question one -- Research question two -- Research question three -- Research question four -- Research -- Application domain -- Research approach -- Future research -- References -- Summary -- Samenvatting -- Curriculum vitae.