Cover -- Title Page -- Contents -- The Doing Business Website -- About Doing Business -- What Doing Business Covers -- What Doing Business Does Not Cover -- Limited in Scope -- Based on Standardized Case Scenarios -- Focused on The Formal Sector -- Why This Focus -- Doing Business as A Benchmarking Exercise -- Doing Business-A User's Guide -- Methodology and Data -- Information Sources for the Data -- Development of the Methodology -- Improvements to the Methodology and Data Revisions -- New This Year -- Pilot Indicators on Getting Electricity -- Worker Protection -- Notes -- CHAPTER 1 Overview -- Introduction -- Developing Economies Set a Fast Pace-with Rwanda in the Lead -- Inspired by Neighbors, Reformers Pick up the Pace -- Times of Crisis-An Opportunity for Reform -- What Consistent Reformers Do -- Notes -- CHAPTER 2 Starting a business -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Getting up to date -- Cutting Minimum Capital -- Making Registration Administrative -- Standardizing Documents -- Centralizing Registrations -- Making Services Electronic -- Notes -- CHAPTER 3 Dealing with construction permits -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Identifying Areas of Overlap among Agencies -- Communicating with Stakeholders -- Piloting Reforms -- Using Internal Monitoring to Match Demand -- Notes -- CHAPTER 4 Employing workers -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Allowing Flexible Scheduling of Working Hours -- Promoting Youth Employment -- Shifting from Severance Pay to Unemployment Insurance -- CHAPTER 5 Registering property -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Simplifying and Lowering Fees -- Simplifying and Combining Procedures -- Easing Access to The Registry -- Computerizing The Registry.

CHAPTER 6 Getting credit -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Creating a Credit Bureau -- Reforming Secured Transactions Laws -- Setting up a Collateral Registry -- Notes -- CHAPTER 7 Protecting investors -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Broadening Disclosure Requirements -- Spelling Out Approval Processes -- Being Clear About Liability -- Easing Access to Evidence -- Notes -- CHAPTER 8 Paying taxes -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Easing Compliance Through Broad-Based Reforms -- Making Systems Electronic -- Notes -- CHAPTER 9 Trading across borders -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Going Electronic -- Creating A Single Window -- Easing Private Sector Participation in Trade Services -- CHAPTER 10 Enforcing contracts -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Updating Claim Thresholds -- Relying on Small Claims Courts -- Using Benchmarks as a Guide -- Making Legal Information Public -- Notes -- CHAPTER 11 Closing a business -- Introduction -- Who Reformed in 2008/09? -- Toward Smart Regulation -- Facing Reality Early On -- Speeding Up Court Procedures -- Training Administrators -- Notes -- Annex: pilot indicators on getting electricity -- Constructing the Indicators -- Who Makes It Easy to Get Electricity? -- What is to Come? -- Notes -- Annex: worker protection -- ILO Conventions on Child Labor -- Ratification of Ilo Convention 138 -- Minimum Age for Admission to the Labor Force -- Minimum Age for Hazardous Work -- Minimum Age for Light Work -- References -- Data notes -- Methodology -- Limits to what is Measured -- Changes in What is Measured -- Data Challenges and Revisions -- Starting a Business -- Assumptions About The Business -- Procedures -- Time -- Cost.

Paid-in Minimum Capital -- Dealing with Construction Permits -- Assumptions About the Construction Company -- Assumptions About the Warehouse -- Assumptions About the Utility Connections -- Procedures -- Time -- Cost -- Employing Workers -- Assumptions About the Worker -- Assumptions About the Business -- Rigidity of Employment Index -- Redundancy Cost -- Registering Property -- Assumptions About the Parties -- Assumptions About the Property -- Procedures -- Time -- Cost -- Getting Credit -- Strength of Legal Rights Index -- Depth of Credit Information Index -- Public Credit Registry Coverage -- Private Credit Bureau Coverage -- Protecting Investors -- Assumptions About the Business -- Assumptions About the Transaction -- Extent of Disclosure Index -- Extent of Director Liability Index -- Ease of Shareholder Suits Index -- Strength of Investor Protection Index -- Paying Taxes -- Assumptions About the Business -- Assumptions About the Taxes and Contributions -- Tax Payments -- Time -- Total Tax Rate -- Trading Across Borders -- Assumptions About the Business -- Assumptions About the Traded Goods -- Documents -- Time -- Cost -- Enforcing Contracts -- Assumptions About the Case -- Procedures -- Time -- Cost -- Closing a Business -- Assumptions about the Business -- Assumptions about the Case -- Time -- Cost -- Recovery Rate -- Pilot Indicators on Getting Electricity -- Assumptions about the Warehouse -- Assumptions about the Electricity Connection -- Procedures -- Time -- Cost -- Security Deposit -- Limits to what is Measured -- Notes -- Ease of doing business -- Country tables -- Acknowledgments -- Back Cover.