ISO/IEC 20000 certification and implementation guide standard introduction, tips for successful ISO/IEC 20000 certification, FAQs, mapping responsibilities, terms, definitions and ISO 20000 acronyms.

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Title:

ISO/IEC 20000 certification and implementation guide standard introduction, tips for successful ISO/IEC 20000 certification, FAQs, mapping responsibilities, terms, definitions and ISO 20000 acronyms.

ISBN:

9781921644696

Publication Information:

[United States] : Art of Service, [2009]

Physical Description:

1 online resource (95 p.) : ill.

Subject Term:

Computer service industry -- Management -- Standards.

Customer services -- Management -- Standards.

Information technology -- Management -- Standards.

COMPUTERS -- Reference.

COMPUTERS -- Machine Theory.