Contents -- PART ONE: Electronic Business Communication Rules -- 1 Why Every Organization Needs Electronic Rules and Policies Based on Best Practices -- PART TWO: E-Mail Rules -- 2 Legal Risks and Rules: E-Mail Creates Discoverable Evidence -- 3 Record Retention Risks and Rules: Courts and Regulators Take Seriously the Production-and Destruction-of Electronic Evidence -- 4 Regulatory Risks and Rules: Government and Industry Watchdogs Guard Content and Records -- 5 Archiving Rules, Tools, and Best Practices -- PART THREE: Privacy, Confidentiality, and Data Security Rules -- 6 Online Privacy Risks, Rights, and Rules -- 7 Confidential Messaging Rules and Tools -- 8 Data Security Risks and Rules -- PART FOUR: Content, Personal Use, and Netiquette Rules -- 9 Content and Personal Use Risks and Rules -- 10 Netiquette Rules -- PART FIVE: Instant Messaging Rules -- 11 IM Is Turbocharged E-Mail: All the Risks, Rules, and Regulations Apply -- 12 IM Management Rules and Tools -- PART SIX: Internet Rules: Web, Blog, Social Networking, and Video Site Risks, Rules, Policies, and Best Practices -- 13 Internet Risks and Rules -- 14 Blog Rules -- 15 Blog Risks -- 16 Blog Policies and Best Practices -- 17 Social Networking and Video Site Risks and Rules -- PART SEVEN: Software Rules -- 18 Software Risks, Rules, Policies, and Best Practices -- PART EIGHT: Cell Phone and Texting Rules -- 19 Cell Phone and Text Messaging Risks, Rules, Policies, and Best Practices -- PART NINE: Monitoring and Compliance Rules: Minimize Risks-and Maximize Compliance-with Training, Discipline, and Monitoring -- 20 Employee Education Policies and Best Practices -- 21 Disciplinary Rules, Policies, and Best Practices -- 22 Monitoring Rules and Tools -- PART TEN: User Rules.

23 How to Communicate Online Without Getting Fired: Ten Tips for Employees Who Want to Protect Their Privacy-and Keep Their Jobs -- 24 Q&A: Answers to Employees' Most Commonly Asked e-Policy and Privacy Questions -- PART ELEVEN: Electronic Writing Rules -- 25 e-Policy 101: How to Draft Effective e-Policies for Your Organization -- 26 Establishing Electronic Writing Style Policies for Employees -- APPENDICES -- A: Fifty-Seven e-Policy Rules to Help Keep Your Organization in Business . . . and Out of Court -- B: e-Policy Dos and Don'ts: Best Practices to Help Minimize Risks and Maximize Compliance -- C: Sample Electronic Business Communication Policies -- D: Glossary of Electronic Business Communication, Legal, and Technology Terms -- A -- B -- C -- D -- E -- F -- G -- H -- I -- L -- M -- N -- P -- R -- S -- T -- U -- V -- W -- E: Resources and Expert Sources -- Notes -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- R -- S -- T -- U -- V -- W -- X -- Y -- Z -- About the Author.