Cover Page -- Title Page -- Copyright Page -- Contents -- List of Figures -- Introduction to the Third Edition -- 1 Organizing for the Long Term -- Background for Project Management -- Project Definitions -- Definition and Control -- A New Look for Project Management -- The Successful Project Manager -- The Methodical Manager -- Project Classification -- Work Project -- 2 The Six Sigma Approach -- The Meaning of Six Sigma -- Business Process Management (BPM) -- Project Participants and Goal Definitions -- Defining Goals in Terms of Customer Service -- Work Project -- 3 Creating the Plan -- Setting Leadership Goals -- Building Your Resource Network -- Structuring Your Project Team -- Defining the Project's Scope -- Holding a Project Announcement Meeting -- Setting Project Objectives -- Developing the Initial Schedule -- Identifying Key Elements Necessary for Project Success -- Work Project -- 4 Choosing the Project Team -- The Imposed Team Problem -- The Commitment Problem -- Ten important Team-Building Guidelines -- Defining Areas of Responsibility -- Estimating Time Requirements -- Working with Other Departments -- The Executive Point of View -- Delegation Problems and Solutions -- Work Project -- 5 Preparing the Project Budget -- Budgeting Responsibility -- Checklist: Effective Budgets -- Labor Expense: The Primary Factor -- Additional Budgeting Segments -- Budgeting Each Phase of Your Project -- Budgeting Controls -- Work Project -- 6 Establishing a Schedule -- The Scheduling Problem -- The Gantt Chart -- Scheduling Control -- The Scheduling Solution -- Gantt Limitations -- Work Project -- 7 Flowcharting for Project Control -- Guidelines for Project Control -- Listing Out the Phases -- Work Breakdown Structures -- CPM and PERT Methods -- Automated Project Management Systems -- Setting Your Flowcharting Rules -- Work Project.

8 Designing the Project Flowchart -- Activity and Event Sequences -- The Vertical Flowchart and Its Limitations -- The Horizontal Network Diagram and Its Advantages -- Building the Network Diagram -- Applying the Network Diagram -- Expanded Applications -- Work Project -- 9 Managing the Value Chain in the Project -- Attributes of the Value Chain -- Risk Management and the Value Chain -- How Value Is Incorporated into the Big Picture -- Value: An Intangible Turned into a Tangible -- Work Project -- 10 Writing the Supporting Documentation -- Project Narratives -- More Than Paperwork -- Simplifying Instructions -- The Diagram/Narrative Combination -- Project Control Documentation -- Work Project -- 11 Conducting the Project Review -- Defining Success -- The Progress Review -- Project Leadership Attributes -- Monitoring and Reporting -- The Missed Deadline -- The Accelerated Schedule -- The Changing Objective -- Staying on Course -- Work Project -- 12 The Communication Challenge -- Communication Skills Project Managers Need -- The Budget as a Communication Tool -- The Schedule as a Communication Tool -- Working with Department Managers -- Working with Other Department Employees -- Working with Outside Consultants -- Weal Links in Communication -- How Flowcharting Helps -- Meeting with Outside Resources -- Running the Meeting -- Work Project -- 13 Project Management and Your Career -- An Organizational Science -- Attributes of Project Leadership -- Taking Charge -- Eliminating Common Problems -- Maximizing Your Skills -- Work Project -- 14 Finding the Best Project Management Software -- Appendix: Work Project Answers -- Glossary -- Index -- Footnote -- Ch09fn.