CONTENTS -- ABOUT THIS BOOK -- Business issues -- Structure -- ABOUT THE AUTHOR -- Practising what I preach -- ACKNOWLEDGEMENTS -- INTRODUCTION -- ABOUT CLOUD COMPUTING -- CHAPTER 1 WHAT IS CLOUD COMPUTING? -- THREE LAYERS OF COMPUTING -- DEFINING CLOUD COMPUTING -- ESSENTIAL CHARACTERISTICS -- THREE SERVICE MODELS -- FOUR DEPLOYMENT MODELS -- WHEN IS A CLOUD NOT A CLOUD? -- TWELVE ADOPTION SCENARIOS -- QUICK TECHNOLOGY TIPS -- SUMMARY -- CHAPTER 2 BENEFITS OF CLOUD COMPUTING -- FINANCIAL BENEFITS -- TECHNOLOGICAL BENEFITS -- OPERATIONAL FEATURES AND BENEFITS -- ENVIRONMENTAL BENEFITS -- COMPETITIVE ADVANTAGE -- SUMMARY -- CHAPTER 3 RISKS OF CLOUD COMPUTING -- INTERNAL SECURITY RISKS -- EXTERNAL SECURITY RISKS -- DATA PROTECTION RISKS -- CLOUD OUTAGES -- DATA LOSS -- VENDOR LOCK-IN -- VENDOR FAILURE -- RISK CALCULATOR -- SUMMARY -- CHAPTER 4 CASE STUDIES -- SAAS CASE STUDIES -- PAAS CASE STUDIES -- IAAS CASE STUDIES -- SIZE MATTERS IN THE CLOUD -- SUMMARY -- CHAPTER 5 CHOOSING A PROVIDER -- THE CROWDED CLOUD MARKETPLACE -- CLIENT REFERENCES -- SERVICE LEVEL AGREEMENTS -- SERVICE COSTS -- PROCESSES, PRACTICES AND STANDARDS -- SUMMARY AND CHECKLIST -- CHAPTER 6 MOVING INTO THE CLOUD -- STEP 1: INVESTIGATION -- STEP 2: EVALUATION -- STEP 3: DECISION -- STEP 4: IMPLEMENTATION -- STEP 5: ITERATION -- SUMMARY -- CHAPTER 7 CONCLUSION -- OBSTACLES TO ADOPTION -- PREDICTIONS -- GLOSSARY -- REFERENCES.