Leading in Turbulent Times: Lessons Learnt and Implications for the Future -- Copyright page -- Contents -- Acknowledgments -- Foreword -- Chapter 1. Introduction -- 1.1. The Bubble Fallacy -- 1.2. Stormy Weather -- 1.3. Leadership Thinking -- 1.4. A Framework for Looking at Leadership in Turbulent Times -- 1.5. Measuring Good Leadership -- 1.6. My Life in This Book -- 1.7. Putting It All Together -- Chapter 2. Nine Failures, Nine Lessons -- 2.1. Out on My Ear -- 2.2. Denied Tenure -- 2.3. A Bad Transition -- 2.4. A Very Close Shave -- 2.5. Too Much, Too Soon -- 2.6. Getting Stuck in the Past -- 2.7. Relationships -- 2.8. Key People -- 2.9. Yin and Yang -- 2.10. Lessons Learnt -- Chapter 3. Four Key Leadership Characteristics - And the Dilemmas They Bring -- 3.1. Integrity -- 3.2. Agility -- 3.3. Broad Stakeholder Focus -- 3.4. Pragmatic Optimism -- Chapter 4. Three Critical Leadership Tasks -- 4.1. Enhancing Revenue -- 4.2. Form - the Size and Complexity of the Organization -- 4.3. Function - Getting the Processes Right -- Chapter 5. Two Sides: The Talking Organization -- 5.1. The Problems of Noncommunicating Organizations -- 5.2. Software: The People Thing -- 5.3. Hardware: The Framework -- 5.4. Putting Hardware and Software Together -- Chapter 6. Two Sides: Lonely at the Topquest -- 6.1. A Few More Characteristics of a Leader -- 6.2. Personal Challenges -- 6.3. Organizational Challenges -- 6.4. Is it Lonely at the Topquest -- Chapter 7. Putting My Money Where My Mouth Is -- 7.1. Top-down, Bottom-up, Customers, Decisions, and Timing in My Shipping Company -- 7.2. Integrity, People, Innovation, and Strategy at IMD -- 7.3. My New Life -- 7.4. A Blueprint for the Future -- 7.5. Last Words -- References.