Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power -- Contents -- Part One: Understanding Toxic People and Toxic Environments -- Chapter 1: THE HUMAN AND FINANCIAL COSTS OF WORKING WITH TOXIC PEOPLE -- The Ubiquity of Toxic People -- Why We Wrote This Book -- How We Researched the Problem of Toxic Personalities at Work -- Toxic People Thrive Only in a Toxic System -- The Hidden Chunk of the Toxic Iceberg -- The Hidden Costs of Uncivil Behavior -- The Hidden Costs of Bullying -- How Human Resource Professionals View Toxicity -- How Do Toxic People Get Hired in the First Place? -- Why Not Just Fire Toxic People? -- Beware the ''Bad Apple'' Effect of Toxic Behavior -- Summing Up -- Chapter 2: RECOGNIZING THE TOXIC PERSONALITY -- Three Types of Toxic Behaviors That Drive People to Distraction -- How These Behaviors Work Together to Keep Toxicity in Place -- The Two Faces of Toxic People: Dr. Jekyll and Mr. Hyde -- Toxic Behavior Can Literally Make People Sick -- Summing Up: It's the Behavior That Matters -- Chapter 3: LEADER REACTIONS AND STRATEGIES THAT TYPICALLY DON'T WORK -- How Leaders Typically React to Toxic People -- Strategies Leaders Use to Deal with Toxic People -- Summing Up Formal Strategies -- Chapter 4: ORGANIZATIONAL CULTURE -- Evaluate Your Organization's Culture -- System Dynamics: How an Organization's Culture Can Promote Toxicity -- Summing Up -- Part Two: The Toxic Organization Change System Model -- Chapter 5: ORGANIZATIONAL STRATEGIES -- Formally Integrating Values into Your Organizational System -- Informally Integrating Your Organization's Values Through Leadership Modeling -- Developing Values Relevant to Your Organization -- Summing Up -- Chapter 6: TEAM STRATEGIES -- Proactive Strategies to Deal with Toxicity at the Team Level -- Developing Team Values Without Clearly Defined Organizational Values.

Reactive Strategies for Dealing with Toxic Teams -- Summary of Team Interventions -- Chapter 7: INDIVIDUAL STRATEGIES -- Strategy 1: Managing a Toxic Individual's Performance by Providing Targeted Feedback -- Strategy 2: Using Performance Appraisals to Integrate Values -- Strategy 3: Coaching -- Strategy 4: When All Else Fails: Terminate the Toxic Individual -- The Critical Importance of Formal Authority -- Conclusion -- Chapter 8: MYTHS AND TRUTHS ABOUT TOXICITY-AND RENEWAL FROM A TOXIC ENVIRONMENT -- Myths and Truths -- Fostering Renewal from Toxicity for the Leader and Team -- Our Final Words -- Appendix A: OUR RESEARCH METHODOLOGY -- Appendix B: NATIONAL SURVEY RESPONSES ON TOXIC BEHAVIORS -- Notes -- The Authors -- Index.