UTILITY MANAGEMENT FOR WATER AND WASTEWATER OPERATORS -- Table of Contents -- About the Author -- Acknowledgments -- Preface -- Introduction -- Regulations Affecting Water and Wastewater Operations -- Water and Wastewater Operations -- Planning for Operations and Maintenance of Assets -- Employment Rules and Managing Employees -- Supervision of Operations -- Management of the Utility -- Utility Planning -- Developing the Capital Improvement Plan -- Capital Construction -- Capital Funding Mechanisms -- Cost of Service Delivery -- Methods for the Establishment of Rates, Fees, and Charges -- Financial Policies and Evaluations of Financial Health of the Utility -- Customer Service and Public Relations -- Public Responsibility -- Index.