DECISION SUPPORT SYSTEMS FOR BUSINESS INTELLIGENCE -- CONTENTS -- PREFACE -- Part I INTRODUCTION TO DECISION SUPPORT SYSTEMS -- 1 INTRODUCTION -- What is a DSS? -- Uses of a Decision Support System -- The Book -- Suggested Readings -- Questions -- On the Web -- 2 DECISION MAKING -- Rational Decisions -- Bounded Rationality and Muddling Through -- Nature of Managers -- Appropriate Decision Support -- Electronic Memory -- Bias in Decision Making -- Appropriate Data Support -- Information Processing Models -- Tracking Experience -- Group Decision Making -- Intuition, Qualitative Data, and Decision Making -- How Do We Support Intuition? -- Virtual Experience -- Business Intelligence and Decision Making -- Analytics -- Competitive Business Intelligence -- Conclusion -- Suggested Readings -- Questions -- On the Web -- Part II DSS COMPONENTS -- 3 DATA COMPONENT -- Specific View Toward Included Data -- Characteristics of Information -- Timeliness -- Sufficiency -- Level of Detail -- Understandability -- Freedom from Bias -- Decision Relevance -- Comparability -- Reliability -- Redundancy -- Cost Efficiency -- Quantifiability -- Appropriateness of Format -- More Is Never Better! -- Databases -- Database Management Systems -- Data Warehouses -- Data Scrubbing -- Data Adjustment -- Architecture -- Car Example -- Possible Criteria -- Data Warehouse -- Information Uses -- "How To" -- Discussion -- Suggested Readings -- Questions -- On the Web -- 4 MODEL COMPONENT -- Models and Analytics -- Options for Models -- Representation -- Time Dimension -- Linearity of the Relationship -- Deterministic Versus Stochastic -- Descriptive Versus Normative -- Causality Versus Correlation -- Methodology Dimension -- Problems of Models -- Data Mining -- Intelligent Agents -- Model-Based Management Systems -- Easy Access to Models -- Understandability of Results.

Integrating Models -- Sensitivity of a Decision -- Model Management Support Tools -- Car Example -- Brainstorming and Alternative Generation -- Flexibility Concerns -- Evaluating Alternatives -- Running External Models -- Discussion -- Suggested Readings -- Questions -- On the Web -- 4S INTELLIGENCE AND DECISION SUPPORT SYSTEMS -- Programming Reasoning -- Backward-Chaining Reasoning -- Forward-Chaining Reasoning -- Comparison of Reasoning Processes -- Uncertainty -- Representing Uncertainty with Probability Theory -- Representing Uncertainty with Certainty Factors -- Discussion -- Suggested Readings -- Questions -- On the Web -- 5 USER INTERFACE -- Goals of the User Interface -- Mechanisms of User Interfaces -- User Interface Components -- Action Language -- Display or Presentation Language -- Knowledge Base -- Car Example -- Discussion -- Suggested Readings -- Questions -- On the Web -- Part III ISSUES OF DESIGN -- 6 INTERNATIONAL DECISION SUPPORT SYSTEMS -- Information Availability Standards -- Data Privacy -- Data Availability -- Data Flow -- Cross-Cultural Modeling -- Effects of Culture on Decision Support System -- Discussion -- Suggested Readings -- Questions -- On the Web -- 7 DESIGNING A DECISION SUPPORT SYSTEM -- Planning for Decision Support Systems -- Designing a Specific DSS -- Design Approaches -- The Design Team -- DSS Design and Reengineering -- Discussion -- Suggested Readings -- Questions -- On the Web -- 8 OBJECT-ORIENTED TECHNOLOGIES AND DSS DESIGN -- Kinds of Development Tools -- Non-Object-Oriented Tools -- Object-Oriented Tools -- Benefits of Object-Oriented Technologies for DSS -- Suggested Readings -- Questions -- On the Web -- 9 IMPLEMENTATION AND EVALUATION -- Implementation Strategy -- Ensure System Does What It Is Supposed To Do the Way It Is Supposed To Do It -- Keep Solution Simple -- Develop Satisfactory Support Base.

Institutionalize System -- Implementation and System Evaluation -- Technical Appropriateness -- Overall Usefulness -- Implementation Success -- Organizational Appropriateness -- Discussion -- Suggested Readings -- Questions -- On the Web -- Part IV EXTENSIONS OF DECISION SUPPORT SYSTEMS -- 10 EXECUTIVE INFORMATION AND DASHBOARDS -- KPIs and Balanced Scoreboards -- Dashboards -- Dashboard as Driver to EIS -- Design Requirements for Dashboard -- Dashboard Appliances -- Value of Dashboard and EIS -- Discussion -- Suggested Readings -- Questions -- On the Web -- 11 GROUP DECISION SUPPORT SYSTEMS -- Groupware -- GDSS Definitions -- Features of Support -- Decision-Making Support -- Process Support -- GDSS and Reengineering -- Discussion -- Suggested Readings -- Questions -- On the Web -- INDEX.