Project Management Roi -- Contents -- Preface -- The Need for This Book -- A Guide to Project ROI -- Credibility Is Key -- Audience -- Target Areas for Projects -- The Difference -- Flow of the Book -- Acknowledgments -- About the Authors -- 1 Project Management Issues and Challenges -- What Is Project Management? -- Why Projects Fail -- Project Leadership: Getting Results -- Project Management Issues -- Final Thoughts -- 2 The Project Management Lifecycle -- The Project Management Steps -- Project Management Solutions -- Project Management Maturity Model -- Final Thoughts -- 3 ROI Methodology Basics -- Types of Data -- The Initial Analysis -- The ROI Process Model -- Operating Standards and Philosophy -- Implementing and Sustaining the Process -- Benefits of This Approach -- Final Thoughts -- 4 Achieving Business Alignment with the Project -- Importance of Business Alignment -- Determining the Potential Payoff -- Determining Business Needs -- Determining Performance Needs -- Determining Learning Needs -- Determining Preference Needs -- Case Study: Southeast Corridor Bank -- Developing Objectives for Projects -- Final Thoughts -- 5 Measuring Reaction and Learning -- The Importance of Reaction -- The Importance of Learning -- Sources of Data -- Topics for Reaction Measures -- Topics for Learning Measures -- Data Collection Timing -- The Challenges and Benefits of Measuring Learning -- Data Collection Methods -- Data Use -- Final Thoughts -- 6 Measuring Application and Implementation -- The Importance of Application and Implementation -- Challenges -- Measurement Issues -- Data Collection Methods -- Barriers to Application -- Application Data Use -- Final Thoughts -- 7 Measuring Business Impact -- Project versus Project Management -- The Importance of Business Impact -- Collecting Effective Impact Measures -- Business Performance Data Monitoring.

Data Collection Methods -- Measuring the Hard to Measure -- Final Thoughts -- 8 Isolation of Project Impact -- The Importance of This Issue -- Preliminary Issues -- Isolation Methods -- Final Thoughts -- 9 Converting Data to Money -- The Importance of Converting Data to Money -- Key Steps in Converting Data to Money -- Standard Monetary Values -- When Standard Values Are Not Available -- Technique Selection and Finalizing Value -- Final Thoughts -- 10 Measuring the Intangibles -- The Importance of Intangibles -- Measuring and Analyzing Intangibles -- Confronting Intangibles -- Final Thoughts -- 11 Monitoring Project Costs and Calculating ROI -- The Importance of Costs and ROI -- Fundamental Cost Issues -- Specific Costs to Include -- Cost Classifications -- The ROI Calculation -- Other ROI Measures -- Final Thoughts -- 12 Forecasting Value, Including ROI -- The Importance of Forecasting -- The Timing of Forecasting -- Pre-Project ROI Forecasting -- Forecasting with a Pilot Program -- Forecasting ROI with Reaction Data -- Forecasting ROI with Learning Data -- Forecasting ROI with Application Data -- Forecasting Guidelines -- Final Thoughts -- 13 Reporting Results -- The Importance of Communicating Results -- Principles of Communicating Results -- The Process for Communicating Results -- The Need for Communication -- The Communication Plan -- The Audience for Communications -- Information Development: The Impact Study -- Media Selection -- Reactions to Communication -- Final Thoughts -- 14 Implementing and Sustaining ROI -- The Importance of Sustaining the Use of ROI -- Implementing the Process: Overcoming Resistance -- Assessing the Climate -- Developing Roles and Responsibilities -- Establishing Goals and Plans -- Revising or Developing Policies and Guidelines -- Preparing the Project Team -- Initiating ROI Studies.

Preparing the Clients and Executives -- Removing Obstacles -- Monitoring Progress -- Final Thoughts -- Endnotes -- Index.