The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your Industry.
Title:
The Nordstrom Way to Customer Service Excellence : the Handbook For Becoming the "Nordstrom" of Your Industry.
Author:
Spector, Robert, 1947-
ISBN:
9781118222669
9781118236536
9781118243091
9781280589768
Personal Author:
Edition:
2nd ed.
Publication Information:
Hoboken : John Wiley & Sons, 2012.
Physical Description:
1 online resource (xvi, 224 pages) : illustrations
Local Note:
O'Reilly
Subject Term:
Geographic Term:
Added Author:
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